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المؤلفون: Nikolaus Obwegeser, Nicklas M. Spandet, Daniel T. Nielsen
المصدر: Information Systems Management. 36:141-167
مصطلحات موضوعية: Service system, Process management, Computer science, business.industry, 05 social sciences, Perspective (graphical), Frame (networking), IT service management, Process improvement, 02 engineering and technology, Library and Information Sciences, Computer Science Applications, Information Technology Infrastructure Library, 020204 information systems, 0502 economics and business, 0202 electrical engineering, electronic engineering, information engineering, Design science research, business, 050203 business & management, Information Systems