المؤلفون: Eric S.W. Chan, Robert J. Harrington, Prakash K. Chathoth, Zibin Song, Fevzi Okumus

المصدر: Journal of China Tourism Research. 18:756-777

مصطلحات موضوعية: Cultural Studies, Service (business), Linguistics and Language, Hospitality, business.industry, Tourism, Leisure and Hospitality Management, Employee engagement, Co-creation, Public relations, business, Language and Linguistics, Qualitative research

الوصف: There is a dearth of research assessing organizational factors in hospitality that have an effect on employee engagement (EE) in the co-creation of services. Using qualitative research design we ex...

URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::8e59ff6b9c11f4aee6ad816b8d2cf469
https://doi.org/10.1080/19388160.2021.1972068

المؤلفون: Karin Weber, Adele Ladkin

المصدر: Journal of China Tourism Research. 6:410-427

مصطلحات موضوعية: Cultural Studies, Linguistics and Language, ComputingMilieux_THECOMPUTINGPROFESSION, Business knowledge, business.industry, Perspective (graphical), Public relations, Language and Linguistics, ComputingMilieux_GENERAL, Work (electrical), Leadership studies, Tourism, Leisure and Hospitality Management, Political science, China, business, Tourism, Qualitative research

الوصف: This study explores the development of effective leadership in the tourism industry from the perspective of current industry leaders in Hong Kong, China. The literature reviews the key themes in tourism leadership research, which is followed by an empirical qualitative study of 10 leaders in the tourism industry in Hong Kong. Findings are explored in relation to three key areas: (a) how the leaders learned their skills, (b) what makes an effective leader, and (c) advice for aspiring leaders. The key findings are that leaders learn their skills from their own experiences and from others; effective leadership is gained through a combination of business knowledge and personal skills including determination, being open-minded, self-reflection, and excellent communication and team-building skills. Advice for aspiring leaders is to be passionate and knowledgeable about the industry and, ultimately, not to be afraid of hard work. The implications of the research are discussed in relation to organizations and ind...

URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::7aed02ef81a8d5f57f39935a01becc2e
https://doi.org/10.1080/19388160.2010.527578