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1
المصدر: Journal of Services Marketing. 35:657-670
مصطلحات موضوعية: Marketing, Service (business), Distancing, 05 social sciences, Context (language use), Affect (psychology), Resource (project management), Sharing economy, Preparedness, 0502 economics and business, 050211 marketing, Service innovation, Psychology, Social psychology, 050203 business & management
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2
المؤلفون: Yi-Fen Liu, I-Ling Ling
المصدر: Journal of Services Marketing. 36:29-43
مصطلحات موضوعية: Marketing, media_common.quotation_subject, Psychological intervention, Regret, Affect (psychology), Structural equation modeling, Blame, Weight loss, Rumination, medicine, medicine.symptom, Overeating, Psychology, Social psychology, media_common
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3
المصدر: Journal of Services Marketing. 35:367-380
مصطلحات موضوعية: Marketing, Service (business), media_common.quotation_subject, 05 social sciences, Affect (psychology), Differential effects, Structural equation modeling, Test (assessment), Interactional justice, Perception, 0502 economics and business, 050211 marketing, Uniqueness, Psychology, Social psychology, 050203 business & management, media_common
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4
المؤلفون: Seth Ketron, Kelly Naletelich
المصدر: Journal of Services Marketing. 34:473-482
مصطلحات موضوعية: Marketing, Service (business), Facial expression, media_common.quotation_subject, 05 social sciences, Control (management), Service provider, Affect (psychology), law.invention, Blame, law, 0502 economics and business, CLARITY, 050211 marketing, Psychology, Attribution, Social psychology, 050203 business & management, media_common
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5
المؤلفون: Diem Khac Xuan Do, Linda J. Robinson, Kaleel Rahman
المصدر: Journal of Services Marketing. 34:117-135
مصطلحات موضوعية: Marketing, Expectancy theory, Service (business), Customer engagement, media_common.quotation_subject, 05 social sciences, Context (language use), Affect (psychology), Altruism, Conceptual framework, Perception, 0502 economics and business, 050211 marketing, Psychology, Social psychology, 050203 business & management, media_common
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6
المؤلفون: L. Jean Harrison-Walker
المصدر: Journal of Services Marketing. 33:285-302
مصطلحات موضوعية: Marketing, Service (business), Disappointment, Forgiveness, Experience sampling method, media_common.quotation_subject, 05 social sciences, Regret, Anger, Affect (psychology), Share of wallet, 0502 economics and business, medicine, 050211 marketing, medicine.symptom, Psychology, Social psychology, 050203 business & management, media_common
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7
المؤلفون: Todd Pezzuti, James M. Leonhardt, Meghan Pierce
المصدر: Journal of Services Marketing. 32:581-591
مصطلحات موضوعية: Marketing, Service (business), First language, 05 social sciences, Collectivism, Services marketing, Service provider, Affect (psychology), Homophily, Empirical research, 0502 economics and business, 050211 marketing, Psychology, Social psychology, 050203 business & management
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8
المؤلفون: Jea-Kyoon Jun, Won-Moo Hur, Tae-Won Moon
المصدر: Journal of Services Marketing. 30:302-315
مصطلحات موضوعية: Marketing, Service (business), media_common.quotation_subject, 05 social sciences, Creativity, Affect (psychology), Incivility, 0502 economics and business, Workplace incivility, 050211 marketing, Common-method variance, Psychology, Emotional exhaustion, Social psychology, Senior management, 050203 business & management, media_common
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9
المؤلفون: Tae-Won Moon, Won-Moo Hur, Yeon Sung Jung
المصدر: Journal of Services Marketing. 29:71-80
مصطلحات موضوعية: Marketing, Service (business), Customer delight, Emotional labor, Service quality, ComputingMilieux_THECOMPUTINGPROFESSION, Customer satisfaction, Job satisfaction, Business, Affect (psychology), Social psychology, Structural equation modeling
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10
المؤلفون: Kristen Riscinto Kozub, Adrian Palmer, Martin A. O'Neill
المصدر: Journal of Services Marketing. 28:233-243
مصطلحات موضوعية: Marketing, Service (business), Exploratory research, Cognition, Psychology, Affect (psychology), Construct (philosophy), Social psychology, Service recovery, Consumer behaviour, Qualitative research