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المؤلفون: Morris A. Cohen, Jose A. Guajardo, Serguei Netessine
المصدر: Management Science, vol 62, iss 7
مصطلحات موضوعية: Operations Research, Strategy and Management, media_common.quotation_subject, Automotive industry, Management Science and Operations Research, econometrics, Microeconomics, Competition (economics), Willingness to pay, Information and Computing Sciences, 0502 economics and business, Economics, Quality (business), Tourism and Services, 050207 economics, Demand Models, Industrial organization, media_common, Service (business), Service quality, Competition, business.industry, after-sales services, 05 social sciences, Warranty, Commerce, demand, Management, Services in Manufacturing, Product (business), quality, 050211 marketing, business, Automobiles
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::195ad88bcb25a8d6c806dd16ac153f8d
https://doi.org/10.1287/mnsc.2015.2195 -
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المؤلفون: Sarv Devaraj, Khalil F. Matta, Edward J. Conlon
المصدر: Management Science. 47:1191-1202
مصطلحات موضوعية: Service (business), Service quality, business.industry, Planned maintenance, Strategy and Management, media_common.quotation_subject, Automotive industry, Management Science and Operations Research, Service Quality, Product Quality, Maintenance, Self-Fulfilling Prophecy, Automotive Industry, Test (assessment), Perception, Self-fulfilling prophecy, Quality (business), Business, Marketing, media_common