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المؤلفون: Dennis Campbell, Ryan W. Buell, Frances X. Frei
المصدر: Management Science. 67:1468-1488
مصطلحات موضوعية: Service (business), Customer delight, Service system, Voice of the customer, Customer retention, 050208 finance, Process management, Customer profitability, Strategy and Management, 05 social sciences, Management Science and Operations Research, Product (business), Empirical research, Customer advocacy, Loan, Customer equity, 0502 economics and business, Variance decomposition of forecast errors, Profitability index, Customer satisfaction, 050211 marketing, Business, Marketing, Customer intelligence, Customer to customer
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b7c4f09315e1c7a6d10747cb9255484b
https://doi.org/10.1287/mnsc.2020.3596 -
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المؤلفون: Ruomeng Cui, Meng Li, Qiang Li
المصدر: Management Science. 66:3879-3902
مصطلحات موضوعية: Service component, Natural experiment, Strategy and Management, media_common.quotation_subject, 0211 other engineering and technologies, 02 engineering and technology, Management Science and Operations Research, computer.software_genre, 0502 economics and business, Quality (business), Product (category theory), Marketing, media_common, Service (business), Service quality, 021103 operations research, 05 social sciences, Service provider, Collision, Product (business), Value (economics), Profitability index, 050211 marketing, Business, computer, Markdown, Reputation
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e61864b492e943d87d7737f0c1a847d5
https://doi.org/10.1287/mnsc.2019.3411 -
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المؤلفون: Maqbool Dada, Ruxian Wang, Ozge Sahin
المصدر: Management Science. 65:4712-4732
مصطلحات موضوعية: Service (business), 050208 finance, Revenue management, Customer choice, Strategy and Management, 05 social sciences, Competitor analysis, Management Science and Operations Research, Ancillary service, Product (business), Microeconomics, Monopolistic competition, Willingness to pay, Multiple time dimensions, 0502 economics and business, Business, 050207 economics, Marketing, Industrial organization
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::09070d211c7b9d61cc8c0f00bbbd8ef8
https://doi.org/10.1287/mnsc.2018.3168 -
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المؤلفون: Özalp Özer, Upender Subramanian, Yu Wang
المصدر: Management Science. 64:474-493
مصطلحات موضوعية: Service (business), Delegation, Strategy and Management, media_common.quotation_subject, Information sharing, 05 social sciences, Management Science and Operations Research, Experimental economics, Service provider, Behavioral economics, Product (business), Incentive, 0502 economics and business, 050211 marketing, Business, 050207 economics, Marketing, media_common
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::1e1302b92c17d29468338597b6b02d57
https://doi.org/10.1287/mnsc.2016.2617 -
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المؤلفون: Morris A. Cohen, Jose A. Guajardo, Serguei Netessine
المصدر: Management Science, vol 62, iss 7
مصطلحات موضوعية: Operations Research, Strategy and Management, media_common.quotation_subject, Automotive industry, Management Science and Operations Research, econometrics, Microeconomics, Competition (economics), Willingness to pay, Information and Computing Sciences, 0502 economics and business, Economics, Quality (business), Tourism and Services, 050207 economics, Demand Models, Industrial organization, media_common, Service (business), Service quality, Competition, business.industry, after-sales services, 05 social sciences, Warranty, Commerce, demand, Management, Services in Manufacturing, Product (business), quality, 050211 marketing, business, Automobiles
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::195ad88bcb25a8d6c806dd16ac153f8d
https://doi.org/10.1287/mnsc.2015.2195 -
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المؤلفون: Sofia B Villas-Boas, J. Miguel Villas-Boas
المصدر: Management Science. 54:1951-1960
مصطلحات موضوعية: Service (business), marketing, promotion, sales, learning and forgetting, Forgetting, Strategy and Management, media_common.quotation_subject, Advertising, Management Science and Operations Research, Preference, Consumer learning, Product (business), Promotion (rank), Ask price, Economics, ComputingMilieux_COMPUTERSANDSOCIETY, Marketing, Duration (project management), media_common
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المؤلفون: Bo Jiang, Xubing Zhang
المصدر: Scopus-Elsevier
مصطلحات موضوعية: Service (business), Strategy and Management, media_common.quotation_subject, Warranty, ComputingMilieux_LEGALASPECTSOFCOMPUTING, Plan (drawing), Management Science and Operations Research, Product (business), service plans, warranty, signaling, distribution channels, game theory, Operations management, Quality (business), Business, Marketing, Game theory, media_common
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::dab6cea215a8432ecb9c609260c16c01