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المؤلفون: Ruomeng Cui, Meng Li, Qiang Li
المصدر: Management Science. 66:3879-3902
مصطلحات موضوعية: Service component, Natural experiment, Strategy and Management, media_common.quotation_subject, 0211 other engineering and technologies, 02 engineering and technology, Management Science and Operations Research, computer.software_genre, 0502 economics and business, Quality (business), Product (category theory), Marketing, media_common, Service (business), Service quality, 021103 operations research, 05 social sciences, Service provider, Collision, Product (business), Value (economics), Profitability index, 050211 marketing, Business, computer, Markdown, Reputation
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e61864b492e943d87d7737f0c1a847d5
https://doi.org/10.1287/mnsc.2019.3411 -
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المؤلفون: Chia-Jung Tsay, Ryan W. Buell, Tami Kim
المصدر: Management Science. 63:1673-1695
مصطلحات موضوعية: Service (business), Service quality, Process (engineering), business.industry, Service delivery framework, Strategy and Management, media_common.quotation_subject, Service design, 05 social sciences, Service management, operational transparency, service quality, efficiency, customers, employees, Management Science and Operations Research, Transparency (behavior), Work (electrical), Perception, Value (economics), 0502 economics and business, 050211 marketing, Quality (business), Marketing, business, 050203 business & management, Consumer behaviour, media_common
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ec48f60842db8f54502fcfb33c52efb2
https://doi.org/10.1287/mnsc.2015.2411 -
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المؤلفون: Morris A. Cohen, Jose A. Guajardo, Serguei Netessine
المصدر: Management Science, vol 62, iss 7
مصطلحات موضوعية: Operations Research, Strategy and Management, media_common.quotation_subject, Automotive industry, Management Science and Operations Research, econometrics, Microeconomics, Competition (economics), Willingness to pay, Information and Computing Sciences, 0502 economics and business, Economics, Quality (business), Tourism and Services, 050207 economics, Demand Models, Industrial organization, media_common, Service (business), Service quality, Competition, business.industry, after-sales services, 05 social sciences, Warranty, Commerce, demand, Management, Services in Manufacturing, Product (business), quality, 050211 marketing, business, Automobiles
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::195ad88bcb25a8d6c806dd16ac153f8d
https://doi.org/10.1287/mnsc.2015.2195 -
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المؤلفون: Bo Jiang, Xubing Zhang
المصدر: Scopus-Elsevier
مصطلحات موضوعية: Service (business), Strategy and Management, media_common.quotation_subject, Warranty, ComputingMilieux_LEGALASPECTSOFCOMPUTING, Plan (drawing), Management Science and Operations Research, Product (business), service plans, warranty, signaling, distribution channels, game theory, Operations management, Quality (business), Business, Marketing, Game theory, media_common
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::dab6cea215a8432ecb9c609260c16c01
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المؤلفون: Sarv Devaraj, Khalil F. Matta, Edward J. Conlon
المصدر: Management Science. 47:1191-1202
مصطلحات موضوعية: Service (business), Service quality, business.industry, Planned maintenance, Strategy and Management, media_common.quotation_subject, Automotive industry, Management Science and Operations Research, Service Quality, Product Quality, Maintenance, Self-Fulfilling Prophecy, Automotive Industry, Test (assessment), Perception, Self-fulfilling prophecy, Quality (business), Business, Marketing, media_common