-
1
المؤلفون: Michael-David Fiszer, Maxime C. Cohen, Baek Jung Kim
المصدر: Management Science. 68:2432-2464
مصطلحات موضوعية: Service (business), Service system, Service quality, Quality management, business.industry, Compensation (psychology), Strategy and Management, media_common.quotation_subject, Field (Bourdieu), Frustration, Management Science and Operations Research, Market share, Marketing, business, Tertiary sector of the economy, media_common
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::8e8f3629da994eb85fd31e8a437969c4
https://doi.org/10.1287/mnsc.2021.3991 -
2
المؤلفون: Nishant Mishra, Dong Li, Serguei Netessine
المصدر: Management Science.
مصطلحات موضوعية: Service (business), History, Stylized fact, Polymers and Plastics, As is, media_common.quotation_subject, Strategy and Management, Adverse selection, Management Science and Operations Research, Payment, Industrial and Manufacturing Engineering, Information asymmetry, Economics, Product (category theory), Business and International Management, Marketing, Database transaction, Industrial organization, media_common
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4c456a67d7be33581cf95d850ce29a12
https://doi.org/10.1287/mnsc.2022.4606 -
3
المؤلفون: Dennis Campbell, Ryan W. Buell, Frances X. Frei
المصدر: Management Science. 67:1468-1488
مصطلحات موضوعية: Service (business), Customer delight, Service system, Voice of the customer, Customer retention, 050208 finance, Process management, Customer profitability, Strategy and Management, 05 social sciences, Management Science and Operations Research, Product (business), Empirical research, Customer advocacy, Loan, Customer equity, 0502 economics and business, Variance decomposition of forecast errors, Profitability index, Customer satisfaction, 050211 marketing, Business, Marketing, Customer intelligence, Customer to customer
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b7c4f09315e1c7a6d10747cb9255484b
https://doi.org/10.1287/mnsc.2020.3596 -
4
المؤلفون: Guofang Huang, K. Sudhir
المصدر: Management Science. 67:317-341
مصطلحات موضوعية: Service (business), Cross-sectional data, Computer science, Strategy and Management, Service satisfaction, 05 social sciences, Causal effect, 050301 education, Management Science and Operations Research, Loyalty business model, 0502 economics and business, 050211 marketing, Marketing, Common-method variance, 0503 education, Randomness
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::634765be8f0aeb15d5a4fd3b061d265c
https://doi.org/10.1287/mnsc.2019.3549 -
5
المؤلفون: Damon Alexander, Michael Lynn, Christopher Boone
المصدر: Management Science. 67:146-165
مصطلحات موضوعية: Service (business), Customer retention, Laundry, Strategy and Management, 0502 economics and business, 05 social sciences, 050211 marketing, Customer satisfaction, Business, 050207 economics, Management Science and Operations Research, Marketing
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::a00eb68c45451694d51c34d5b2088db5
https://doi.org/10.1287/mnsc.2019.3541 -
6
المؤلفون: Ruomeng Cui, Meng Li, Qiang Li
المصدر: Management Science. 66:3879-3902
مصطلحات موضوعية: Service component, Natural experiment, Strategy and Management, media_common.quotation_subject, 0211 other engineering and technologies, 02 engineering and technology, Management Science and Operations Research, computer.software_genre, 0502 economics and business, Quality (business), Product (category theory), Marketing, media_common, Service (business), Service quality, 021103 operations research, 05 social sciences, Service provider, Collision, Product (business), Value (economics), Profitability index, 050211 marketing, Business, computer, Markdown, Reputation
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e61864b492e943d87d7737f0c1a847d5
https://doi.org/10.1287/mnsc.2019.3411 -
7
المؤلفون: Maqbool Dada, Ruxian Wang, Ozge Sahin
المصدر: Management Science. 65:4712-4732
مصطلحات موضوعية: Service (business), 050208 finance, Revenue management, Customer choice, Strategy and Management, 05 social sciences, Competitor analysis, Management Science and Operations Research, Ancillary service, Product (business), Microeconomics, Monopolistic competition, Willingness to pay, Multiple time dimensions, 0502 economics and business, Business, 050207 economics, Marketing, Industrial organization
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::09070d211c7b9d61cc8c0f00bbbd8ef8
https://doi.org/10.1287/mnsc.2018.3168 -
8
المؤلفون: Thomas J. Steenburgh, Clarence Lee, Elie Ofek
المصدر: Management Science. 64:2473-2495
مصطلحات موضوعية: Customer engagement, Service (business), Digital marketing, Computer science, business.industry, Strategy and Management, 05 social sciences, Advertising, Context (language use), Management Science and Operations Research, computer.software_genre, Customer base, 0502 economics and business, 050211 marketing, 050207 economics, Web service, Marketing, business, computer, Consumer behaviour
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::647f1526283222faab5369de5fccfd08
https://doi.org/10.1287/mnsc.2017.2754 -
9
المؤلفون: Özalp Özer, Upender Subramanian, Yu Wang
المصدر: Management Science. 64:474-493
مصطلحات موضوعية: Service (business), Delegation, Strategy and Management, media_common.quotation_subject, Information sharing, 05 social sciences, Management Science and Operations Research, Experimental economics, Service provider, Behavioral economics, Product (business), Incentive, 0502 economics and business, 050211 marketing, Business, 050207 economics, Marketing, media_common
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::1e1302b92c17d29468338597b6b02d57
https://doi.org/10.1287/mnsc.2016.2617 -
10
المؤلفون: Qiuping Yu, Achal Bassamboo, Seyed M. R. Iravani, Gad Allon
المصدر: Management Science. 64:3942-3970
مصطلحات موضوعية: Customer delight, Service (business), Customer retention, Customer profitability, Strategy and Management, 05 social sciences, Customer lifetime value, Management Science and Operations Research, 01 natural sciences, 010104 statistics & probability, Customer advocacy, Information asymmetry, Dual role, Cheap talk, Customer equity, 0502 economics and business, Value (economics), Strategic interaction, Credibility, Business, 0101 mathematics, Marketing, Customer intelligence, Customer to customer, 050205 econometrics
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9f2f3c6c1c6c02e03a55024fd669b264
https://doi.org/10.1287/mnsc.2017.2785