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المؤلفون: Chimay J. Anumba, Simon Beatham, Ian Hedges, Tony Thorpe
المصدر: Measuring Business Excellence. 9:42-55
مصطلحات موضوعية: Ibis, Organizational Behavior and Human Resource Management, Quality management, Process management, Balanced scorecard, biology, Computer science, media_common.quotation_subject, biology.organism_classification, General Business, Management and Accounting, Excellence, Operations management, Performance measurement, Performance indicator, Action research, Senior management, media_common