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1
المؤلفون: A. Van der Wiele, A.R.T. Williams, Barrie Dale, M. Zairi
المصدر: Measuring Business Excellence. 4:4-10
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Total quality management, Quality management, media_common.quotation_subject, General Business, Management and Accounting, Quality management system, Excellence, Political science, EFQM Excellence Model, Business excellence, Operations management, Quality (business), Marketing, media_common
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2
المؤلفون: Paul D. Gardiner, S. Wongrassamee, John Simmons
المصدر: Measuring Business Excellence. 7:14-29
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Balanced scorecard, Process management, Computer science, Return on investment, Yield (finance), EFQM Excellence Model, Operations management, Performance measurement, Performance improvement, General Business, Management and Accounting, Common Assessment Framework, Strategy map