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المؤلفون: Paul D. Gardiner, S. Wongrassamee, John Simmons
المصدر: Measuring Business Excellence. 7:14-29
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Balanced scorecard, Process management, Computer science, Return on investment, Yield (finance), EFQM Excellence Model, Operations management, Performance measurement, Performance improvement, General Business, Management and Accounting, Common Assessment Framework, Strategy map