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1
المؤلفون: A. Van der Wiele, A.R.T. Williams, Barrie Dale, M. Zairi
المصدر: Measuring Business Excellence. 4:4-10
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Total quality management, Quality management, media_common.quotation_subject, General Business, Management and Accounting, Quality management system, Excellence, Political science, EFQM Excellence Model, Business excellence, Operations management, Quality (business), Marketing, media_common
الوصف: This deliberately provocative paper challenges the replacement of quality and total quality management by the term “excellence” in the EFQM excellence model. It also claims the current emphasis on “points scoring” is detracting from the fundamentals of quality management.
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المؤلفون: Nigel P. Grigg, Nihal Jayamaha, Robin Mann
المصدر: Measuring Business Excellence. 15:20-33
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Measure (data warehouse), Operations research, Computer science, media_common.quotation_subject, Context (language use), Qualitative property, General Business, Management and Accounting, Test (assessment), Level of measurement, Excellence, Partial least squares regression, Organisational performance, Operations management, media_common
الوصف: Purpose – The purpose of this paper is to test empirically two key measurement perspectives – measurements in the context of a theoretical model that predicts/explains results, and measurements in the context of generating an overall score on performance excellence – of the Baldrige Criteria for Performance Excellence (BCPE) using data from Australasian Business Excellence Award applicants.Design/methodology/approach – Two theoretical models corresponding to each measurement perspective were tested using data (n=118) from the applicants for the New Zealand Businesses Excellence Award (based on the BCPE). The partial least squares method was used to test the validity of the measurement items of the BCPE. Qualitative data were also collected from applicants for the Australian Business Excellence Award.Findings – Most of the measurement items showed low levels of measurement validity under both measurement perspectives; the main reason for this was considered to be due to the design of the BCPE as it is a hi...
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3
المؤلفون: Chimay J. Anumba, Simon Beatham, Ian Hedges, Tony Thorpe
المصدر: Measuring Business Excellence. 9:42-55
مصطلحات موضوعية: Ibis, Organizational Behavior and Human Resource Management, Quality management, Process management, Balanced scorecard, biology, Computer science, media_common.quotation_subject, biology.organism_classification, General Business, Management and Accounting, Excellence, Operations management, Performance measurement, Performance indicator, Action research, Senior management, media_common
الوصف: PurposeTo review the key facets of a performance measurement system (PMS) and report on the development of a new model based on the European Foundation of Quality Management (EFQM) excellence model.Design/methodology/approachThe research involved detailed literature reviews and action research within the case study organisation. It involved the design of an integrated business improvement system (IBIS) that enables proactive performance measurement within an organisation.FindingsKey performance indicators (KPIs) are now widely used in the construction industry but there is little evidence that they are being used as an integral and systematic part of an overall PMS. The approach proposed here and encapsulated in IBIS is intended to improve current practice.Practical implicationsThe research found that the active engagement of both senior management and potential end‐users is vital for the successful design and implementation of a PMS.Originality/valueThe novelty of the paper lies in the detailed description of the stages followed in the development of the IBIS, and the model itself. It will be of value to researchers and business improvement managers both within and outside the construction industry
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4
المؤلفون: Paul D. Gardiner, S. Wongrassamee, John Simmons
المصدر: Measuring Business Excellence. 7:14-29
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Balanced scorecard, Process management, Computer science, Return on investment, Yield (finance), EFQM Excellence Model, Operations management, Performance measurement, Performance improvement, General Business, Management and Accounting, Common Assessment Framework, Strategy map
الوصف: Performance improvement is high on the agenda of many companies around the world and with the growing number of improvement models now available care has to be taken to adopt an approach that will yield the most attractive return on investment. This paper compares and contrasts two widely known and well‐publicized improvement models: Kaplan and Norton’s Balanced Scorecard and the EFQM Excellence Model. Each consists of a non‐prescriptive template offering managers a relatively small number of categories of key performance metrics to focus on. Here, they are examined from a critical perspective with regard to five central issues represented by five questions relating to objectives, strategies and plans, target setting, reward structures and information feedback loops. The analysis conducted reveals that despite having some significant differences both approaches seem to be developed from similar concepts. The paper concludes that it is difficult to find a perfect match between a company and a performance measurement framework and that further research should concentrate on how to implement strategic performance frameworks effectively in specific types of organization.
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المؤلفون: Jaideep Motwani
المصدر: Measuring Business Excellence. 5:27-30
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Process management, Total quality management, Computer science, Critical factors, Business excellence, Performance measurement, Operations management, General Business, Management and Accounting, Sequence (medicine)
الوصف: What are the factors that contribute the success or failure of TQM efforts? Specifically, this study identifies the critical factors and corresponding performance that account for TQM success. Seven critical factors and 45 supporting performance measures are proposed in this study. A possible sequence for implementation of these factors is also presented.
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المؤلفون: Tony Bendell
المصدر: Measuring Business Excellence. 4:11-14
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Quality management, Total quality management, Process management, business.industry, media_common.quotation_subject, General Business, Management and Accounting, Quality audit, Quality management system, Excellence, Operations management, Business, Quality policy, Quality assurance, Quality of analytical results, media_common
الوصف: The international quality systems standard ISO 9000 is changing. Whilst much maligned, the standard has still done much to ensure basic quality requirements in world industry, commerce and the public sector. In November ISO 9001 is changing – dramatically – and ISO 9002 will no longer exist. This is probably the most substantial change in its history. In one major leap the international standard will come up to date with modern development in quality thinking. Quality assurance will never be quite the same again!The new version of ISO 9001 places emphasis on process management and resource management and has commonality of architecture with ISO 9004, so that quality assurance requirements and quality management aspirations can be aligned holistically. The standard will be reduced from a 20‐clause standard to a four‐clause standard. Further, it will be more holistic, more customer orientated and have more in common with other quality and excellence models. It is a good development, but it will mean changes, and the sooner organisations start to understand the new requirements, the readier they will be for avoiding the pitfalls!What, though, are the implications for organisational excellence? This paper discusses how the changes may assist the development of a holistic approach to excellence, but also the remaining areas of difficulty.
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المؤلفون: K. Narasimhan
المصدر: Measuring Business Excellence. 12:78-78
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Quality management system, media_common.quotation_subject, Six Sigma, Business excellence, Quality (business), Operations management, Business, General Business, Management and Accounting, media_common
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