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91
المؤلفون: Francesco Galati
المصدر: Measuring Business Excellence. 19:57-70
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Process management, Computer science, Control (management), Business excellence, Strategic management, Plan (drawing), Learning organization, Marketing, General Business, Management and Accounting, Maturity (finance), Practical implications
الوصف: Purpose– The purpose of this paper is to combine different perspectives concerning knowledge management (KM), thus developing a theoretical framework that could be used, as a basic strategic tool, both to control and to plan KM level of implementation.Design/methodology/approach– Bringing together previous research in KM and providing an analysis of the main issues discussed in the literature, an integrative framework for evaluating the level of implementation of knowledge management within organizations is proposed.Findings– The major contribution is the final theoretical framework proposed, which allows the possibility to dynamically analyze the evolution of the KM maturity level of an organization, thus assuming a relevant strategic importance.Research limitations/implications– The model proposed provides only the basis for an extensive analysis on the topic. Further research could focus on the quantitative development of the suggested framework.Practical implications– The paper is very useful in practical terms. From a static perspective, a manager can use the resulted framework as a strategic tool able to portray the level of implementation of KM within his organization. From a dynamic perspective, the framework could be adopted to analyze the evolution of the KM within the organization, thus gaining deeper understanding on the link between KM and organizational change.Originality/value– This paper presents a novel framework. Unlike previous literature on KM, this paper combined numerous perspectives in the field and provides a useful strategic tool.
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92
المؤلفون: Sanghamitra Bhattacharyya, Job P. Antony
المصدر: Measuring Business Excellence. 14:42-52
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Knowledge management, business.industry, Organizational engineering, media_common.quotation_subject, General Business, Management and Accounting, Organizational performance, Management, Large sample, Empirical research, Excellence, Scale (social sciences), Business excellence, Work unit, business, media_common
الوصف: PurposeThe purpose of this paper is to empirically establish an indigenously developed model for measuring organizational performance and organizational excellence, and to examine the relationship between organizational performance and organizational excellence.Design/methodology/approachThe paper presents a model based on seven variables, at the overall and work unit level, for measuring organizational performance and organizational excellence – tested by using a large sample. A structured questionnaire is developed for collecting data from 407 respondents from 230 organizations. Summated scale average method is used for calculation of organizational performance and a total correlation method is used for the calculation of organizational excellence.FindingsIt is established that organizational performance and organizational excellence could be measured by consolidating performance variables, using two different methods: performance can be measured by averaging the performance variable scores, and excellence can be measured by averaging the correlations of performance variable scores. Based on the study, a new general definition for organizational excellence is proposed, as “the outstanding measure of relationship of all performance variables influencing an organization's functioning”.Practical implicationsThe model, developed and tested for measuring performance and excellence, can be used by small and medium enterprises to evaluate their performance and excellence separately and periodically. The study helps managers to recognize organizational excellence as a measure needing special attention instead of taking it as an outstanding value of organizational performance.Originality/valueThe definition and model developed and tested for measuring excellence can contribute significantly to existing literature on excellence measurement. This will help researchers to study organizational excellence as a separate organizational behavior, instead of limiting it as a terminal value of organizational performance.
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93
المؤلفون: Monica Sharma, Rambabu Kodali
المصدر: Measuring Business Excellence. 12:50-66
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Class (computer programming), Engineering, business.industry, media_common.quotation_subject, Best practice, Integrated Computer-Aided Manufacturing, General Business, Management and Accounting, Field (computer science), Management, Indian scenario, Engineering management, Excellence, Manufacturing, Business excellence, business, media_common
الوصف: PurposeManufacturing excellence means to be the best in the field at each competitive priority and to demonstrate industry best practices. Over the years there have been many pioneering efforts in the direction of the assessment and implementation of manufacturing excellence through various frameworks, but none of the existing frameworks was found to be suitable for the Indian scenario, and the completeness of existing Indian manufacturing excellence frameworks was also found to be lacking. Hence this paper aims to focus on the development of a new framework for providing direction and guidance to an organization in achieving manufacturing excellence in Indian industry.Design/methodology/approachA literature review was carried out to provide a brief overview about the 23 frameworks of manufacturing excellence/world‐class manufacturing as proposed by various researchers, consultants, international agencies and individuals. An attempt is made to propose a new framework for manufacturing excellence using the comparative analysis of the existing frameworks along with the domain knowledge of the concept of manufacturing excellence and through discussion with experts.FindingsThe outcome of this research is a framework of manufacturing excellence.Research limitations/implicationsThe proposed framework for manufacturing excellence needs to be validated through an empirical approach or by a clinical approach utilizing a case study.Originality/valueThrough comparative analysis, some unique elements/attributes were identified which represent the pillars of manufacturing excellence and through domain knowledge some more elements/attributes have been added. Sub‐attributes/sub‐elements for various pillars have also been identified.
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94
المؤلفون: Antonio Lerro
المصدر: Measuring Business Excellence. 16:3-13
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, business.industry, Perspective (graphical), Oecd countries, General Business, Management and Accounting, Health services, New public management, Political science, Health care, Business excellence, Engineering ethics, Marketing, Performance improvement, business
الوصف: PurposeThis editorial of the special issue of Measuring Business Excellence is devoted to introduce and discuss a knowledge‐based perspective of innovation and performance improvement in health care (HC).Design/methodology/approachThe approaches, evidences and insights discussed in this introduction are based on the discussion of the topics of the conference “International Forum on Knowledge Assets Dynamics” organised in June 2012 in Matera, Italy. After a brief analysis of the importance of the HC for research and practice related to the reform of HC sector that encompassed most OECD countries in the last 15 years and the diffusion of the new public management philosophy, the article presents a rationale explaining the roots and the meanings of a knowledge‐based perspective of innovation and performance improvement in HC. The model of the innovation cycle is introduced and discussed. Finally, the article provides an overview of the papers of the special issue.FindingsAt the conference, leading experts discussed the importance of identifying and managing new key‐value drivers in order to face emergent competitive scenarios, and research and management practices for addressing complexity, uncertainty and changes of today's business landscape. This article as well as all the contributions to the special issue provide useful implications both for research and practice. In particular they support the analysis about the resources, the assets, the processes, the factors and the contingency conditions playing a role in determining the improvement of the innovative capacity and consequently the global performance of the HC organisations.Originality/valueThis article – and the contributions to the special issue – deal with different aspects which are important in the discussion about how fostering innovation and performance improvement in HC organisations exploiting knowledge‐based factors. The articles also deal with the approaches, tools, methods and techniques that disentangle the mechanisms by which different knowledge‐based factors, separately or interdependently, contribute to improve HC organisations' innovation dynamics and organisational performance.
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95
المؤلفون: Joseph A. Petrick, John F. Quinn
المصدر: Measuring Business Excellence. 5:24-31
مصطلحات موضوعية: Strategic asset allocation, Organizational Behavior and Human Resource Management, Process management, Leadership development, media_common.quotation_subject, Stakeholder, General Business, Management and Accounting, Competitive advantage, Management, Neglect, Excellence, Business excellence, Business, Management practices, media_common
الوصف: The authors propose that international organizational leaders can and should be held accountable for enhancing the intangible strategic asset of integrity capacity in order to advance global organisational excellence. After defining integrity capacity and framing it as part of a strategic resource model of sustainable global competitive advantage, the stakeholder costs of integrity capacity neglect are delineated. To address this neglect issue, the authors link the four dimensions of integrity capacity (process, judgment, development and system dimensions) with leadership development challenges, and recommend four management practices to better prepare leaders to be accountable for enhancing integrity capacity as a strategic organizational asset.
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96
المؤلفون: A. Van der Wiele, A.R.T. Williams, Barrie Dale, M. Zairi
المصدر: Measuring Business Excellence. 4:4-10
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Total quality management, Quality management, media_common.quotation_subject, General Business, Management and Accounting, Quality management system, Excellence, Political science, EFQM Excellence Model, Business excellence, Operations management, Quality (business), Marketing, media_common
الوصف: This deliberately provocative paper challenges the replacement of quality and total quality management by the term “excellence” in the EFQM excellence model. It also claims the current emphasis on “points scoring” is detracting from the fundamentals of quality management.
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97
المؤلفون: Jay Chatzkel
المصدر: Measuring Business Excellence. 4:15-18
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, business.industry, Excellence, media_common.quotation_subject, Political science, Business excellence, Quality (business), business, General Business, Management and Accounting, Tertiary sector of the economy, media_common, Management
الوصف: Provides a report of the official conference of the Malcolm Baldrige National Quality Award, held in Washington, 13‐15 March 2000. Gives an overview of the conference and specifically of the four recipients of the Baldrige Award. Notes that leadership in its many forms was a key factor for all these companies. Looks in depth at each of the companies in turn.
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98
المؤلفون: Balvir Talwar
المصدر: Measuring Business Excellence. 15:49-65
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Management science, Computer science, media_common.quotation_subject, Public domain, General Business, Management and Accounting, Weighting, Excellence, Sustainable business, Goodwill, Sustainability, Quality (business), Marketing, media_common, Custodians
الوصف: PurposeThis paper seeks to present a comparative study of framework, criteria and criterion weighting of 20 Excellence Models/National Quality Awards (EM/NQA), to identify their common features, contradictions and to propose suggestions for development and review of EM/NQA. It also aims to provide some clues to attain sustenance of business results.Design/methodology/approachThis study is based on a literature review using the internet and research databases (Emerald and EBSCO). Nine generic criteria are identified and their relative importance within each model is computed based on scores given to their respective contents in the criteria/sub‐criteria of each EM/NQA. The average relative importance of nine criteria, discussions with experts and the author's own experience helped to visualise the emerging scenario and suggest improvements.FindingsEM/NQA frameworks have different shapes. Most EM/NQA start with the criterion “Leadership” and end with “Results”. Ancient wisdom emphasises that the ultimate goal of business is the wellbeing of society. Although the criteria of EM/NQA are similar, the criterion weighting changes due to external environment and cultural factors. The study classifies nine criteria into core criteria, i.e. the need for survival, internal environment criteria, i.e. differentiators, and goodwill criteria, i.e. ensuring sustainability. The focus on goodwill criteria needs to be enhanced to ensure sustainable business growth.Research limitations/implicationsThis study is an attempt to integrate the common learning/contradictions of EM/NQA and provide clues to achieving sustainability. Many EM/NQA custodian websites have limited information in the public domain. A periodic review of models made this study difficult. Future research may focus on studying the impact of criteria weighting in different countries/economic environments to enhance the effectiveness of excellence models.Practical implicationsThe study may help the GEM council, custodians and managers to review EM/NQA and develop strategies for sustainable results.Originality/valueThis paper is based on a literature review, the author's own experience, and interaction with experts. It provides an analysis of 20 EM/NQAs, highlights the need for a universally acceptable model, and suggests emerging dimensions of excellence.
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99
المؤلفون: Nigel P. Grigg, Nihal Jayamaha, Robin Mann
المصدر: Measuring Business Excellence. 15:20-33
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Measure (data warehouse), Operations research, Computer science, media_common.quotation_subject, Context (language use), Qualitative property, General Business, Management and Accounting, Test (assessment), Level of measurement, Excellence, Partial least squares regression, Organisational performance, Operations management, media_common
الوصف: Purpose – The purpose of this paper is to test empirically two key measurement perspectives – measurements in the context of a theoretical model that predicts/explains results, and measurements in the context of generating an overall score on performance excellence – of the Baldrige Criteria for Performance Excellence (BCPE) using data from Australasian Business Excellence Award applicants.Design/methodology/approach – Two theoretical models corresponding to each measurement perspective were tested using data (n=118) from the applicants for the New Zealand Businesses Excellence Award (based on the BCPE). The partial least squares method was used to test the validity of the measurement items of the BCPE. Qualitative data were also collected from applicants for the Australian Business Excellence Award.Findings – Most of the measurement items showed low levels of measurement validity under both measurement perspectives; the main reason for this was considered to be due to the design of the BCPE as it is a hi...
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100
المؤلفون: Daniela Carlucci, Antonio Lerro
المصدر: Measuring Business Excellence. 14:3-10
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Knowledge management, Exploit, business.industry, Face (sociological concept), Research stream, General Business, Management and Accounting, Intellectual capital, Order (exchange), Economics, Business excellence, Strategic management, Marketing, business
الوصف: PurposeOrganizations are increasingly aware that to face complexity and uncertainty in today's business landscape, it is important to properly exploit, combine, and continuously develop their intellectual capital (IC). In this introduction to the special issue the aim is to develop some theoretical and managerial reasons explaining the importance of IC to achieve business excellence; then, to call for renewed analysis in the IC research stream aimed to investigate what are the new key intellectual capital dimensions and traits to be better developed and managed in order to deal with the fluidity of business, uncertainty, crisis, change, turbulence and high competitive pressure.Design/methodology/approachThe approaches, evidences and insights discussed in this introduction are largely based on the discussion of the topics of the conference “International forum on knowledge assets dynamics” organized in June 2010 in Matera, Italy. At this conference, leading experts discussed the importance of intellectual capital for organizational business excellence in the twenty‐first century, the new IC key‐value drivers to manage in order to face emergent competitive scenarios, and research and management practices for addressing complexity, uncertainty and changes of today's business landscape.FindingsThe outcomes of this introduction and the contributions to the special issue reflect the emerging discussion about the role of IC management constructs. This discussion is largely focused on the importance of translating IC management within organizational components for achieving business excellence, highlighting approaches and tools in different contexts of analysis.Originality/valueThis introduction as well as all the contributions to the special issue deal with different aspects, which are important in the discussion of the role played by IC in achieving organizational business excellence as well as the approaches, tools, methods and techniques to better disentangle the mechanisms by which IC dimensions, separately or interdependently, contribute to improve companies' organizational performance.
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