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المؤلفون: Samuel K.M. Ho, Katrina Wearn
المصدر: Quality Assurance in Education. 4:35-42
مصطلحات موضوعية: Service quality, Process management, Total quality management, Higher education, business.industry, media_common.quotation_subject, Total productive maintenance, Competitive advantage, Education, Excellence, Quality (business), Operations management, business, media_common, Diversity (business)