المؤلفون: Nann, John B.¹ john.nann@yale.edu

المصدر: AALL Spectrum. Jun2010, Vol. 14 Issue 8, p20-23. 4p.

مصطلحات موضوعية: *Library reference services, *Academic libraries & faculty, *Reference librarians, *Library personnel, *Library users, *Reference interviews (Library science), Interaction model (Communication)