المؤلفون: Margaret Deery, Birgit Muskat

المصدر: Event Management
431–447

مصطلحات موضوعية: Knowledge management, qualitative Methode, Computer science, Economics, event, Organizational memory, learning process, learning organization, Phase (combat), lernende Organisation, Produktlebenszyklus, Basic Research, General Concepts and History of Economics, Tacit knowledge, 0502 economics and business, ddc:330, Business and International Management, Wissensmanagement, Wissenstransfer, strategisches Management, Marketing, business.industry, Event (computing), 05 social sciences, Perspective (graphical), Wirtschaft, knowledge management, knowledge transfer, Volunteers, Tacit Knowledge, Informationsprozess, qualitative method, Allgemeines, spezielle Theorien und Schulen, Methoden, Entwicklung und Geschichte der Wirtschaftswissenschaften, Tourism, Leisure and Hospitality Management, information process, Organizational learning, strategic management, product life cycle, Explicit knowledge, business, Social psychology, Knowledge transfer, Lernprozess, 050203 business & management, 050212 sport, leisure & tourism

الوصف: Although there is substantial research on various elements of knowledge management in organizations, there is a gap in our understanding of how event organizations transfer knowledge. We address this gap using qualitative interview data and show in our results that knowledge transfer processes can be categorized into three distinct phases: 1) preevent, 2) event operations, and 3) postevent. Event managers and staff mostly transfer explicit knowledge preevent; yet, tacit knowledge is transferred during the event operations. However, tacit knowledge is rarely converted into explicit knowledge in the postevent phase, and organizational memory is largely underutilized. Practical implications are deduced, suggesting for event organizations to adopt a more strategic approach to knowledge transfer. We suggest that event management then operates more effectively in this fast-paced and knowledge-intensive business environment, and better integrates heterogeneous event staff, including both paid employees and event volunteers.

URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::37474ef79ea43533bce2e59e830b3184
http://www.ssoar.info/ssoar/handle/document/54567