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المؤلفون: Laleh Kasraian, Audrey Grace, David Sammon
مصطلحات موضوعية: Service (business), Core IS Capability, Knowledge management, Service delivery framework, business.industry, Service design, Service lifecycle, 05 social sciences, Service level requirement, Library and Information Sciences, IS/IT services, Management Information Systems, Service co-production, Customer advocacy, Customer Service Assurance, 0502 economics and business, 050211 marketing, Service guarantee, business, 050203 business & management, Service desk
وصف الملف: application/pdf
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::d0cd321f63411b5203509bd302b0bc77
http://hdl.handle.net/2086/17054