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المؤلفون: Finn Wynstra, Henk Akkermans, Christopher A. Voss, Willem van Oppen
المساهمون: Department of Management, Research Group: Information & Supply Chain Management, Department of Technology and Operations Management, Purchasing & Supply Management
المصدر: Journal of Operations Management, 65(1), 22-47. Elsevier
Journal of Operations Management, 65(1), 22-47. John Wiley & Sons Inc.مصطلحات موضوعية: HD, key performance indicators (KPIs), performance-based contracts, Process management, Performance management, Performance, Strategy and Management, media_common.quotation_subject, Telecommunications service, Management Science and Operations Research, Industrial and Manufacturing Engineering, CPBJ, Outsourcing, design science research, service procurement, 0502 economics and business, performance management, Performance measurement, media_common, Service (business), business.industry, 05 social sciences, collaboration, Interdependence, outsourcing, 050211 marketing, Performance indicator, Business, Design science research, 050203 business & management
وصف الملف: text; application/pdf
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المصدر: Service Science. 10:76-97
مصطلحات موضوعية: Marketing, Service (business), Knowledge management, business.industry, Computer science, Process (engineering), Service design, 05 social sciences, Management Science and Operations Research, Health informatics, Value network, Modeling and Simulation, 0502 economics and business, Health care, 050211 marketing, Design science research, Business and International Management, business, Value (mathematics), 050203 business & management
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::718bc93efc6f356e16eb87deff076fa8
https://doi.org/10.1287/serv.2017.0201