المؤلفون: Soysa, Ishani Buddika, Jayamaha, Nihal Palitha, Grigg, Nigel Peter
المصدر: The TQM Journal, 2016, Vol. 28, Issue 6, pp. 954-973.
URL الوصول: http://www.emeraldinsight.com/doi/10.1108/TQM-08-2015-0109