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1
المؤلفون: Li-Minn Ang, Kah Phooi Seng
المصدر: IEEE Transactions on Human-Machine Systems. 48:266-278
مصطلحات موضوعية: Voice of the customer, Computer Networks and Communications, Computer science, Human Factors and Ergonomics, 02 engineering and technology, computer.software_genre, Videoconferencing, Artificial Intelligence, 0502 economics and business, Attitudinal analytics, 0202 electrical engineering, electronic engineering, information engineering, Speech analytics, Customer intelligence, Service (business), Multimedia, business.industry, 05 social sciences, Computer Science Applications, Human-Computer Interaction, Control and Systems Engineering, Analytics, Signal Processing, 050211 marketing, 020201 artificial intelligence & image processing, Customer satisfaction, business, computer
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2
المؤلفون: Nic S. Terblanche
المصدر: Journal of Retailing and Consumer Services. 40:48-59
مصطلحات موضوعية: Marketing, Customer delight, Customer retention, Service quality, 05 social sciences, Advertising, Customer advocacy, 0502 economics and business, Attitudinal analytics, 050211 marketing, Customer satisfaction, Business, Customer to customer, Customer intelligence, 050203 business & management
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3
المؤلفون: Bhawna Anjaly, Amresh Kumar
المصدر: International Journal of Retail & Distribution Management. 45:1277-1297
مصطلحات موضوعية: Marketing, Voice of the customer, Customer retention, 05 social sciences, Exploratory factor analysis, Customer advocacy, 0502 economics and business, Attitudinal analytics, 050211 marketing, Business, Conversion marketing, Business and International Management, Customer intelligence, Customer to customer, 050203 business & management
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4
المؤلفون: Pham, Thi Song Hanh, Ahammad, Faisal Mohammad
المصدر: Technological Forecasting and Social Change. 124:332-342
مصطلحات موضوعية: Customer delight, Service quality, Customer retention, 05 social sciences, Advertising, Customer advocacy, Management of Technology and Innovation, 0502 economics and business, Attitudinal analytics, 050211 marketing, Customer satisfaction, Business, Business and International Management, Marketing, Customer to customer, Customer intelligence, 050203 business & management, Applied Psychology
وصف الملف: application/pdf
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5
المصدر: Journal of Service Management. 28:763-787
مصطلحات موضوعية: Knowledge management, business.industry, Process (engineering), Strategy and Management, 05 social sciences, Social environment, Qualitative property, Experience design, Single-subject design, Conceptual framework, Tourism, Leisure and Hospitality Management, 0502 economics and business, Attitudinal analytics, Business, Management and Accounting (miscellaneous), 050211 marketing, Sociology, Marketing, Set (psychology), business, 050203 business & management
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6
المؤلفون: Ash N. Sah, Urvashi Tandon, Ravi Kiran
المصدر: Nankai Business Review International. 8:266-288
مصطلحات موضوعية: Customer delight, Customer retention, Strategy and Management, 05 social sciences, Advertising, Delivery mode, Product (business), 0502 economics and business, Attitudinal analytics, 050211 marketing, Customer satisfaction, Business, Business and International Management, Marketing, Customer to customer, Customer intelligence, 050203 business & management
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7
المؤلفون: Beverley Sparks, Wei Liu, Alexandra Coghlan
المصدر: International Journal of Contemporary Hospitality Management. 29:1937-1955
مصطلحات موضوعية: Voice of the customer, Descriptive statistics, Event (computing), media_common.quotation_subject, 05 social sciences, Applied psychology, Single-subject design, Tourism, Leisure and Hospitality Management, 0502 economics and business, Attitudinal analytics, Conceptual model, 050211 marketing, Customer satisfaction, Marketing, Psychology, Customer intelligence, 050212 sport, leisure & tourism, media_common
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8
المؤلفون: Leslie Monplaisir, Mohammad Hessam Olya, Celestine Aguwa
المصدر: Knowledge-Based Systems. 125:136-145
مصطلحات موضوعية: 0209 industrial biotechnology, Voice of the customer, Decision support system, Information Systems and Management, Process management, Computer science, 02 engineering and technology, computer.software_genre, Management Information Systems, 020901 industrial engineering & automation, Artificial Intelligence, Attitudinal analytics, Business decision mapping, Critical success factor, 0202 electrical engineering, electronic engineering, information engineering, Critical to quality, Customer intelligence, Service quality, business.industry, Customer requirements, Analytics, Customer reference program, New product development, 020201 artificial intelligence & image processing, Customer satisfaction, Data mining, business, computer, Software
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9
المؤلفون: Wen-Chang Fang, Szu-Ling Chen, Pei-Ju Lucy Ting, Hsiang Chen
المصدر: Contemporary Management Research. 13:107-130
مصطلحات موضوعية: Marketing, Economics and Econometrics, biology, business.industry, Strategy and Management, 05 social sciences, Big data, Management, Monitoring, Policy and Law, biology.organism_classification, Hospitality industry, Data science, Management Information Systems, Chen, Text mining, Analytics, Hospitality, Management of Technology and Innovation, 0502 economics and business, Attitudinal analytics, 050211 marketing, Sociology, business, Customer intelligence, 050203 business & management
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10
المؤلفون: Shilpa Bagdare, Jayesh Aagja, Rajnish Jain
المصدر: Journal of Service Theory and Practice. 27:642-662
مصطلحات موضوعية: Customer retention, Voice of the customer, Knowledge management, business.industry, Strategy and Management, 05 social sciences, Customer advocacy, 0502 economics and business, Attitudinal analytics, Customer reference program, 050211 marketing, Customer satisfaction, Marketing, business, Customer intelligence, Customer to customer, 050203 business & management