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المؤلفون: Nikolaos Loutas
مصطلحات موضوعية: Service (business), Service quality, Knowledge management, Customer advocacy, Customer Service Assurance, business.industry, Service design, Service level objective, Service level requirement, Differentiated service, business
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::ff3105a3be94889cadde89875b2e2a3c
https://doi.org/10.12681/eadd/39330 -
2
المؤلفون: S. Maheswari, G. R. Karpagam
المصدر: Computers & Electrical Engineering. 71:966-977
مصطلحات موضوعية: Service (business), General Computer Science, Database, Computer science, Quality of service, Service level objective, 020206 networking & telecommunications, Service level requirement, 010103 numerical & computational mathematics, 02 engineering and technology, Service provider, computer.software_genre, 01 natural sciences, Customer Service Assurance, Control and Systems Engineering, 0202 electrical engineering, electronic engineering, information engineering, 0101 mathematics, Electrical and Electronic Engineering, Web service, computer, Selection (genetic algorithm)
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3
المؤلفون: Richard Williams
المصدر: Child and adolescent mental healthReferences. 10(1)
مصطلحات موضوعية: Psychiatry and Mental health, Process management, Customer Service Assurance, business.industry, Service delivery framework, Service design, Pediatrics, Perinatology and Child Health, Service level objective, Medicine, Application service provider, Service level requirement, business
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المؤلفون: Kijpokin Kasemsap
مصطلحات موضوعية: Customer delight, Service quality, Customer retention, Business administration, 05 social sciences, Loyalty business model, Customer advocacy, Customer Service Assurance, 0502 economics and business, Customer satisfaction, 050211 marketing, Business, Customer to customer, 050203 business & management
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::8c9dd275a8b04f428339eabe9e80306e
https://doi.org/10.4018/978-1-7998-2448-0.ch042 -
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المؤلفون: Mónica Colón-Aguirre
المصدر: Education for Information. 33:171-185
مصطلحات موضوعية: Service quality, Knowledge management, business.industry, Service design, 05 social sciences, Service-learning, 050301 education, Service level requirement, Library and Information Sciences, Experiential learning, Information science, Education, Customer advocacy, Customer Service Assurance, Sociology, 0509 other social sciences, 050904 information & library sciences, business, 0503 education, Information Systems
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::90d6ff6fef2237787577b231d8b3a24c
https://doi.org/10.3233/efi-160096 -
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المؤلفون: Brane Zupan, Peter Ceferin, Rasto Ðukić, Zvonko Toros, Igor Stih
المصدر: CIRED - Open Access Proceedings Journal. 2017:1459-1462
مصطلحات موضوعية: Engineering management, Service quality, Smart grid, Customer Service Assurance, Computer science, General Medicine
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::d4d68f950e2c4f1d0595544191ae1243
https://doi.org/10.1049/oap-cired.2017.1170 -
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المؤلفون: Yixin Diao, Larisa Shwartz
المصدر: Journal of Network and Systems Management. 25:848-883
مصطلحات موضوعية: Knowledge management, Service product management, Process management, Computer Networks and Communications, business.industry, Computer science, Service delivery framework, Strategy and Management, Service design, IT service management, Service management, 020206 networking & telecommunications, Service level requirement, 02 engineering and technology, Service provider, Customer Service Assurance, Hardware and Architecture, 020204 information systems, 0202 electrical engineering, electronic engineering, information engineering, business, Information Systems
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المؤلفون: Opher Baron, Mojtaba Araghi, Philipp Afèche
المصدر: Manufacturing & Service Operations Management. 19:674-691
مصطلحات موضوعية: Customer retention, Service quality, Operations research, Computer science, Customer profitability, Strategy and Management, 05 social sciences, Service level requirement, Management Science and Operations Research, Capacity management, Customer advocacy, Customer Service Assurance, 0502 economics and business, 050211 marketing, 050207 economics, Marketing, Customer to customer
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::87e3d4b451173286a256356f78e7c3c3
https://doi.org/10.1287/msom.2017.0635 -
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المؤلفون: Eduardo Kazumi Yamakawa, Luciano Cavalcante Siebert, Eunelson José Da Silva, Lucio De Medeiros, Angela Catapan
المصدر: CIRED - Open Access Proceedings Journal. 2017:2657-2660
مصطلحات موضوعية: Customer retention, Service quality, Voice of the customer, Knowledge management, business.industry, 020209 energy, 02 engineering and technology, General Medicine, 010501 environmental sciences, computer.software_genre, 01 natural sciences, Customer advocacy, Customer Service Assurance, Customer reference program, 0202 electrical engineering, electronic engineering, information engineering, Business, Data mining, Customer intelligence, Customer to customer, computer, 0105 earth and related environmental sciences
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::b06b06558e7f476a7c02ea2c4cd584c3
https://doi.org/10.1049/oap-cired.2017.1111 -
10
المؤلفون: Eristy Minda Utami, Riski Taufik Hidayah
المصدر: JRMSI-Jurnal Riset Manajemen Sains Indonesia; Vol 8 No 2 (2017): Jurnal Riset Manajemen Sains Indonesia; 258-274
مصطلحات موضوعية: Service quality, Quality audit, Customer Service Assurance, Quality time, E – Service Quality, E – Recovery Service Quality, E – Satisfaction, Online Marketplace, Lazada Indonesia, Operations management, Business, Quality policy
وصف الملف: application/pdf
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::5406873fec10a1fc182eb4c10d7dd789
https://doi.org/10.21009/jrmsi.008.2.05