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1
المؤلفون: Elisa Elena Turina, Maurizio Galetto, Fiorenzo Franceschini
المصدر: Water Resources Management. 24:3033-3050
مصطلحات موضوعية: Service quality, Engineering, Process management, Operations research, Service delivery framework, business.industry, Service design, Service level objective, Service level requirement, Service provider, PZB model, Service guarantee, Water and sewage service, business, Quality measurement, SERVQUAL, Water Science and Technology, Civil and Structural Engineering, Quality function deployment
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2
المؤلفون: Elisa Elena Turina, Fiorenzo Franceschini, Maurizio Galetto
مصطلحات موضوعية: Engineering, Quality management, Balanced scorecard, Performance management, business.industry, Impact assessment, Management science, Strategy and Management, Scientific literature, Management Science and Operations Research, Industrial and Manufacturing Engineering, Computer Science Applications, Risk analysis (engineering), Performance measurement, Performance indicator, business, Reference model
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::a7e4a752a7b5d335749749e7511ee7ed
http://hdl.handle.net/11583/2544956 -
3
المؤلفون: Luca Fasolo, Elisa Elena Turina, Maurizio Galetto
مصطلحات موضوعية: Statistics and Probability, Sustainable development, Quality of life indicator, Well-being indicator, Sustainability indicator, GDP, Indicator properties, Welfare economics, media_common.quotation_subject, General Social Sciences, Environmental economics, Discount points, Economics, Prosperity, Social progress, Externality, media_common
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::480766b69c5d1e475908d1a2d256d205
http://hdl.handle.net/11583/2505603 -
4
المؤلفون: Fiorenzo Franceschini, Elisa Elena Turina
مصطلحات موضوعية: Statistics and Probability, Quality management, Knowledge management, Balanced scorecard, Process management, Higher education, Computer science, business.industry, media_common.quotation_subject, General Social Sciences, Private sector, Field (computer science), Competition (economics), Excellence, Performance measurement, business, media_common
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::5a9879571e2154862160505c5a84d6f5
http://hdl.handle.net/11583/2505590 -
5
المؤلفون: Maurizio Galetto, Fiorenzo Franceschini, Elisa Elena Turina
مصطلحات موضوعية: Engineering, Quality management, Balanced scorecard, Performance management, Impact assessment, business.industry, Strategy and Management, Impact evaluation, PMS, Competitor analysis, General Business, Management and Accounting, BSC, Quality performance indicators, Performance Measurement Systems, Reliability engineering, Risk analysis (engineering), Performance measurement, business, Reference model
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4cfcecf834a216b298998d8fa399e08d
http://hdl.handle.net/11583/2505570 -
6Proposal for a Performance Dashboard for the Monitoringof Water and Sewage Service Companies (WaSCs)
المؤلفون: Fiorenzo Franceschini, Elisa Elena Turina
مصطلحات موضوعية: Engineering, Process management, Balanced scorecard, business.industry, Sewage, Performance dashboard, Performance Measurement Systems, Key performance indicators, Performance measurement, Systems engineering, Performance indicator, Natural monopoly, business, Water and sewage service, Merge (version control), Reference model, Water Science and Technology, Civil and Structural Engineering
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::70a8cb0175020a2289cb3940e9c38e3e
http://hdl.handle.net/11583/2464778 -
7
مصطلحات موضوعية: Media management, Computer science, business.industry, Mechanical Engineering, European research, Mechanical engineering, Sample (statistics), Exploratory analysis, Manufacturing systems, Data science, Industrial and Manufacturing Engineering, Field (geography), Computer Science Applications, Control and Systems Engineering, Publishing, Production (economics), business, Software
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::3ee6337cff608e5856c9b808755ebd64
http://hdl.handle.net/11583/2502045 -
8
المؤلفون: Elisa Elena Turina, Maurizio Galetto, Fiorenzo Franceschini
المصدر: International Journal of Services and Operations Management. 5:251
مصطلحات موضوعية: Service (business), Service quality, Process management, Process (engineering), Computer science, Dashboard (business), Management Science and Operations Research, Industrial and Manufacturing Engineering, Set (abstract data type), Identification (information), Management of Technology and Innovation, Operations management, Performance indicator, Quality function deployment
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::5d8793c01117c451a4102b76f10309a1
https://doi.org/10.1504/ijsom.2009.023235