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المصدر: International Journal of Contemporary Hospitality Management. 32:889-912
مصطلحات موضوعية: Service (business), Service quality, Process management, business.industry, media_common.quotation_subject, Hospitality management studies, Service provider, Customer relationship management, Hospitality industry, Variety (cybernetics), Tourism, Leisure and Hospitality Management, Business, Reputation, media_common