-
1
المؤلفون: Kirk R. Karwan, Paul F. Nagy, Jeffery S. Smith, Edward Ramirez
المصدر: International Journal of Operations & Production Management. 32:877-903
مصطلحات موضوعية: Contingency plan, Service system, Computer science, Operating environment, Strategy and Management, General Decision Sciences, Service recovery, Contingency theory, Empirical research, Multivariate analysis of variance, Management of Technology and Innovation, Econometrics, Operations management, Analysis of variance
-
2
المؤلفون: Robert E. Markland, Kirk R. Karwan, Jeffery S. Smith
المصدر: Operations Management Research. 5:25-36
مصطلحات موضوعية: Service (business), Service system, Process management, Strategy and Management, media_common.quotation_subject, Empathy, Management Science and Operations Research, Service recovery, Industrial and Manufacturing Engineering, Structural equation modeling, Empirical research, Management of Technology and Innovation, Customer satisfaction, Business, Marketing, media_common, Recovery consistency objective
-
3
المؤلفون: Kirk R. Karwan, Jeffery S. Smith
المصدر: Journal of Service Research. 13:111-125
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Measure (data warehouse), Service system, Process management, Sociology and Political Science, Computer science, Perspective (graphical), Maturity (finance), Service recovery, Empirical research, Operations management, Service Integration Maturity Model, Information Systems, Recovery consistency objective
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::2b88a7c491bb3a0d7e010c1cb206c707
https://doi.org/10.1177/1094670509351567 -
4
المؤلفون: Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland
المصدر: Decision Sciences. 40:165-186
مصطلحات موضوعية: Service system, Information Systems and Management, Process management, Operationalization, business.industry, Process (engineering), Computer science, Strategy and Management, Service design, Sample (statistics), Service provider, General Business, Management and Accounting, Service recovery, Management of Technology and Innovation, Benchmark (surveying), Operations management, business
-
5
المؤلفون: Janis L. Miller, Kirk R. Karwan, Christopher W. Craighead
المصدر: Production and Operations Management. 13:307-321
مصطلحات موضوعية: Service (business), Service quality, Process management, Service delivery framework, Computer science, Service level objective, Service level requirement, Management Science and Operations Research, Service provider, Service recovery, Industrial and Manufacturing Engineering, Management of Technology and Innovation, Operations management, Service guarantee
-
6
المؤلفون: Jeffery S. Smith, Robert E. Markland, Kirk R. Karwan
المصدر: Production and Operations Management. 16:780-790
مصطلحات موضوعية: Service system, Knowledge management, business.industry, Service design, Sample (statistics), Management Science and Operations Research, Industrial and Manufacturing Engineering, Terms of service, Management of Technology and Innovation, Key (cryptography), Service operations management, Mainstream, Operations management, Business, Productivity
-
7
المؤلفون: Sean Chen, Kirk R. Karwan
المصدر: Innovation. 10:247-256
مصطلحات موضوعية: Economic growth, Economic progress, City development, Multinational corporation, Management of Technology and Innovation, Business, China, High tech, Social structure, Pace
-
8
المؤلفون: Robert E. Markland, Kirk R. Karwan
المصدر: Journal of Operations Management. 24:347-362
مصطلحات موضوعية: Service (business), Service system, Service product management, Operations research, Computer science, business.industry, Service delivery framework, Strategy and Management, Service design, Service level requirement, Management Science and Operations Research, Service provider, Industrial and Manufacturing Engineering, Engineering management, Service guarantee, business
-
9
المؤلفون: L. Drew Rosen, Lisa L. Scribner, Kirk R. Karwan
المصدر: Total Quality Management & Business Excellence. 14:3-14
مصطلحات موضوعية: Service (business), Service quality, Knowledge management, Service product management, business.industry, media_common.quotation_subject, Service design, General Business, Management and Accounting, Empirical research, Quality (business), Service guarantee, Marketing, Psychology, Quality policy, business, media_common
-
10
المؤلفون: Christopher W. Craighead, Janis L. Miller, Kirk R. Karwan
المصدر: Journal of Operations Management. 18:387-400
مصطلحات موضوعية: Service system, Service product management, Process management, Computer science, Process (engineering), Management science, business.industry, Strategy and Management, Service design, media_common.quotation_subject, Management Science and Operations Research, Service recovery, Industrial and Manufacturing Engineering, Empirical research, Service guarantee, business, Function (engineering), media_common