المؤلفون: Poulsen, Carsten Stig, Juhl, Hans Jørn, Thøgersen, John

المصدر: Poulsen, C S, Juhl, H J & Thøgersen, J 2004 ' Forbrugerklager 2002: Tilbøjelighed og adfærd ' Handelshøjskolen i Århus, MAPP Centeret, Århus .

مصطلحات موضوعية: Klagetilbøjelighed, Complaint propensity, MAPP, Forbrugerklager, Klageadfærd, Consumer complaints, Complaint behaviour

وصف الملف: application/pdf

URL الوصول: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::35e9955a3880b3206a2e1676eda0c455
https://pure.au.dk/ws/files/32304700/pp0104.pdf

المؤلفون: Hans Jørn Juhl, Carsten Stig Poulsen, John Thøgersen

المصدر: Aarhus University
Juhl, H J, Poulsen, C S & Thøgersen, J 2006, ' Complaint studies: Methodological considerations and a result ', Paper presented at 35th EMAC Conference: Sustainable Marketing Leadership, Athens, Greece, 23/05/2006-26/05/2006 .

مصطلحات موضوعية: Klagetilbøjelighed, Danmark, Denmark, Theory of Planned Behaviour, Rasch model, Propensity to complain

URL الوصول: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::9238af4e7126f224e7eb590024462234
https://pure.au.dk/portal/en/publications/complaint-studies-methodological-considerations-and-a-result(c796d070-793c-11db-b6d2-000ea68e967b).html