دورية أكاديمية
The Effect of Practitioner Empathy on Patient Satisfaction : A Systematic Review of Randomized Trials.
| العنوان: | The Effect of Practitioner Empathy on Patient Satisfaction : A Systematic Review of Randomized Trials. |
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| المؤلفون: | Keshtkar L; Stoneygate Centre for Empathic Healthcare, Leicester Medical School, University of Leicester, Leicester, United Kingdom (L.K., A.W., I.R., J.H.)., Madigan CD; Centre for Lifestyle Medicine and Behaviour (CLiMB), The School of Sport, Exercise and Health Sciences, Loughborough University, Loughborough, United Kingdom (C.D.M.)., Ward A; Stoneygate Centre for Empathic Healthcare, Leicester Medical School, University of Leicester, Leicester, United Kingdom (L.K., A.W., I.R., J.H.)., Ahmed S; Leicester, United Kingdom (S.A.)., Tanna V; Wythenshawe Hospital, Manchester Foundation Trust, Manchester, United Kingdom (V.T.)., Rahman I; Stoneygate Centre for Empathic Healthcare, Leicester Medical School, University of Leicester, Leicester, United Kingdom (L.K., A.W., I.R., J.H.)., Bostock J; London School of Economics, London, United Kingdom (J.B.)., Nockels K; Library and Learning Services, University of Leicester, Leicester, United Kingdom (K.N.)., Wang W; School of Business, University of Leicester, Leicester, United Kingdom (W.W.)., Gillies CL; Leicester Real World Evidence Unit, University of Leicester, Leicester, United Kingdom (C.L.G.)., Howick J; Stoneygate Centre for Empathic Healthcare, Leicester Medical School, University of Leicester, Leicester, United Kingdom (L.K., A.W., I.R., J.H.). |
| المصدر: | Annals of internal medicine [Ann Intern Med] 2024 Feb; Vol. 177 (2), pp. 196-209. Date of Electronic Publication: 2024 Jan 30. |
| نوع المنشور: | Systematic Review; Journal Article; Review; Research Support, Non-U.S. Gov't |
| اللغة: | English |
| بيانات الدورية: | Publisher: American College of Physicians--American Society of Internal Medicine Country of Publication: United States NLM ID: 0372351 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1539-3704 (Electronic) Linking ISSN: 00034819 NLM ISO Abbreviation: Ann Intern Med Subsets: In Process |
| أسماء مطبوعة: | Publication: <2001->: Philadelphia, PA : American College of Physicians--American Society of Internal Medicine Original Publication: Philadelphia [etc.] American College of Physicians. |
| مستخلص: | Background: Practitioners who deliver enhanced empathy may improve patient satisfaction with care. Patient satisfaction is associated with positive patient outcomes ranging from medication adherence to survival. Purpose: To evaluate the effect of health care practitioner empathy on patient satisfaction, using a systematic review of randomized trials. Data Sources: Ovid MEDLINE, CINAHL, PsycInfo, Cochrane Central Register of Controlled Trials, and Scopus to 23 October 2023. Study Selection: Randomized trials published in any language that evaluated the effect of empathy on improving patient satisfaction as measured on a validated patient satisfaction scale. Data Extraction: Data extraction, risk-of-bias assessments, and strength-of-evidence assessments were done by 2 independent reviewers. Disagreements were resolved through consensus. Data Synthesis: Fourteen eligible randomized trials (80 practitioners; 1986 patients) were included in the analysis. Five studies had high risk of bias, and 9 had some concerns about bias. The trials were heterogeneous in terms of geographic locations (North America, Europe, Asia, and Africa), settings (hospital and primary care), practitioner types (family and hospital physicians, anesthesiologists, nurses, psychologists, and caregivers), and type of randomization (individual patient or clustered by practitioner). Although all trials suggested a positive change in patient satisfaction, inadequate reporting hindered the ability to draw definitive conclusions about the overall effect size. Limitations: Heterogeneity in the way that empathy was delivered and patient satisfaction was measured and incomplete reporting leading to concerns about the certainty of the underpinning evidence. Conclusion: Various empathy interventions have been studied to improve patient satisfaction. Development, testing, and reporting of high-quality studies within well-defined contexts is needed to optimize empathy interventions that increase patient satisfaction. Primary Funding Source: Stoneygate Trust. (PROSPERO: CRD42023412981). Competing Interests: Disclosures: Disclosures can be viewed at www.acponline.org/authors/icmje/ConflictOfInterestForms.do?msNum=M23-2168. |
| تواريخ الأحداث: | Date Created: 20240129 Latest Revision: 20240807 |
| رمز التحديث: | 20240807 |
| DOI: | 10.7326/M23-2168 |
| PMID: | 38285985 |
| قاعدة البيانات: | MEDLINE |
| تدمد: | 1539-3704 |
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| DOI: | 10.7326/M23-2168 |