التفاصيل البيبلوغرافية
| العنوان: |
Referral Effect in B2B Competitive Marketing - the Ceiling Effect of Referrals -. |
| المؤلفون: |
Zhao, Liming, Ke, Chen |
| المصدر: |
Journal of Business-to-Business Marketing; Apr-Jun2023, Vol. 30 Issue 2, p149-165, 17p, 3 Diagrams, 4 Charts, 1 Graph |
| مصطلحات موضوعية: |
INDUSTRIAL marketing, BUSINESS partnerships, BUSINESS referrals, CONSUMERS, MARKETING strategy, SUPPLIERS |
| مستخلص: |
In business-to-business (B2B) competitive marketing, less reputable suppliers must find ways to outcompete more reputable ones. As a marketing strategy, suppliers may ask their business partners or affiliates to recommend them to potential customers (supplier-initiated referrals). Referrals may help reduce potential customers' uncertainty regarding suppliers' overall capabilities and subsequently influence their supplier selection decisions. Thus, the following question arises: What is the effect of supplier-initiated referrals in B2B competitive marketing environments? To answer this question, we constructed a theoretical framework and conducted a quasi-experimental study. The results indicate that supplier-initiated referrals have a significant positive impact. Interestingly, the overall impact of referrals on a potential customer's decision is nonlinear. In other words, the marginal effect of referrer credibility on potential customers' supplier selection decisions decreases at a certain point, creating a ceiling effect. [ABSTRACT FROM AUTHOR] |
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| قاعدة البيانات: |
Complementary Index |
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