Upscaling communication skills training – lessons learned from international initiatives
| العنوان: | Upscaling communication skills training – lessons learned from international initiatives |
|---|---|
| المؤلفون: | Winifred Ryan, Eva M Doherty, Jette Ammentorp, Marcy Rosenbaum, Megan Chiswell, Peter Martin, Jonathan Silverman, Peter Gillen, Marlene Sator, Sarah Bigi |
| المصدر: | Patient education and counseling, 104(2):352-359 Ammentorp, J, Bigi, S, Silverman, J, Sator, M, Gillen, P, Ryan, W, Rosenbaum, M, Chiswell, M, Doherty, E & Martin, P 2021, ' Upscaling communication skills training : lessons learned from international initiatives ', Patient Education and Counseling, vol. 104, no. 2, pp. 352-359 . https://doi.org/10.1016/j.pec.2020.08.028 |
| سنة النشر: | 2020 |
| مصطلحات موضوعية: | Knowledge management, Process (engineering), Trainer, Computer science, Health Personnel, RE-AIM Framework, Settore L-LIN/01 - GLOTTOLOGIA E LINGUISTICA, Calgary-Cambridge Guide, Outcome (game theory), Patient-Centred Communication, 03 medical and health sciences, 0302 clinical medicine, Health care, business.product_line, Humans, 030212 general & internal medicine, Communication skills training, business.industry, Communication, 030503 health policy & services, Australia, General Medicine, Intervention (law), Implementation, Austria, Scale (social sciences), Sustainability, 0305 other medical science, business, Ireland |
| الوصف: | Objective To collect experiences and to identify the main facilitators and barriers for the implementation process of large scale communication training programs. Methods Using a multiple case study design, data was collected from leaders of the individual programs in Australia, Ireland, Austria and Denmark. The RE-AIM framework was used to evaluate the components: Reach, Effectiveness, Adoption, Implementation, and Maintenance of the programs. Results The programs, all based on the Calgary-Cambridge Guide, succeeded in reaching the intended target groups corresponding to between 446 and 3000 healthcare workers. New courses are planned and so far the outcome of the intervention has been investigated in two countries. The fact that implementation, including educating trainers, relies on a few individuals was identified as the main challenge. Conclusion Large scale communication training programs based on the Calgary-Cambridge Guide can be implemented and adopted in multiple different healthcare settings across a national health system culture. The importance of standardized trainer education and adaption of the programs to clinical practice was highlighted. Practice Implications In order to address the sustainability of the programs and to allow the intervention to scale up, it is important to prioritise and allocate resources at the political and organizational level. |
| وصف الملف: | application/pdf |
| اللغة: | English |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ce8dbbb21c94281732f3651ea10546ee https://repository.publisso.de/resource/frl:6426318 |
| حقوق: | OPEN |
| رقم الأكسشن: | edsair.doi.dedup.....ce8dbbb21c94281732f3651ea10546ee |
| قاعدة البيانات: | OpenAIRE |
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