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Evaluating quality of contraceptive counseling using SERVQUAL model: A cross-sectional study in southern Ethiopia, 2021

التفاصيل البيبلوغرافية
العنوان: Evaluating quality of contraceptive counseling using SERVQUAL model: A cross-sectional study in southern Ethiopia, 2021
المؤلفون: Temesgen Geta Hardido, Tigistu Toru, Bizuayehu Atinafu Ataro, Tilahun Saol
المصدر: Women's Health, Vol 19 (2023)
بيانات النشر: SAGE Publishing, 2023.
سنة النشر: 2023
المجموعة: LCC:Medicine
مصطلحات موضوعية: Medicine
الوصف: Background: Providing quality contraceptive counseling services is essential to support mothers in using modern contraceptives that meet their needs. However, the quality of service provision has not been evaluated in a study setting. Objective: This study aimed to assess the quality of contraceptive counseling using a service quality model in southern Ethiopia. Design: A facility-based cross-section study was conducted. Methods: The study was conducted from 15 May to 15 June 2021 at the public health facilities of Boloso Bombe Woreda in southern Ethiopia. In total, 391 clients were included using systematic sampling techniques. Data were collected using a structured service quality questionnaire, entered into EPI data version 3.1, and analyzed using SPSS version 25 for data analysis. The significant difference and correlation between the mean of a client’s perception and expectation were determined using the Wilcoxon’s sign test. The correlation between sociodemographic characteristics and the quality of counseling was tested using the Friedman’s test. A p value of
نوع الوثيقة: article
وصف الملف: electronic resource
اللغة: English
تدمد: 1745-5065
17455057
Relation: https://doaj.org/toc/1745-5065
DOI: 10.1177/17455057231185407
URL الوصول: https://doaj.org/article/7aaaea95cac74059bc78a5f78b2734fc
رقم الأكسشن: edsdoj.7aaaea95cac74059bc78a5f78b2734fc
قاعدة البيانات: Directory of Open Access Journals
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