The main topic of this paper is the question, what can the state management of the COVID-19 pandemic tell us about the social system in Slovenia? Slovenia was among the countries that took tough measures to limit the spread of the virus and drastically limited the contacts of staff in social services with service users, rather than adapting the measures to increased need of people for support and help to ease social distress. We examined the problem with research on the operation of social services during the first and second wave of the pandemic. The results mainly showed big differences between social services, which indicates inconsistent functioning of the social system. In some places they prohibited personal contact between employees and users of services, while in others, with the constant search for innovative ways of acting, they enabled and even encouraged contact. The main conclusion of the research is that these inconsistencies are primarily a consequence of structural deficiencies and the government's lack of awareness of the importance of these services for general well-being.
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