دورية أكاديمية
Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery
| العنوان: | Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery |
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| المؤلفون: | Haupt, MartinAff1, Aff2, IDs12525023006730_cor1, Rozumowski, Anna, Freidank, Jan, Haas, Alexander |
| المصدر: | Electronic Markets: The International Journal on Networked Business. 33(1) |
| قاعدة البيانات: | Springer Nature Journals |
Find this article in full text from Springer Verlag. 
Full Text Finder | تدمد: | 10196781 14228890 |
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| DOI: | 10.1007/s12525-023-00673-0 |