دورية أكاديمية
Is it time to talk? Interpreter services use in general practice within Canterbury.
| العنوان: | Is it time to talk? Interpreter services use in general practice within Canterbury. |
|---|---|
| المؤلفون: | Seers K; Pegasus Health (Charitable) Ltd, 160 Bealey Avenue, Christchurch Central, Christchurch 8013, New Zealand., Cook L, Abel G, Schluter P, Bridgford P |
| المصدر: | Journal of primary health care [J Prim Health Care] 2013 Jun 01; Vol. 5 (2), pp. 129-37. Date of Electronic Publication: 2013 Jun 01. |
| نوع المنشور: | Journal Article; Research Support, Non-U.S. Gov't |
| اللغة: | English |
| بيانات الدورية: | Publisher: CSIRO Publishing Country of Publication: Australia NLM ID: 101524060 Publication Model: Electronic Cited Medium: Internet ISSN: 1172-6156 (Electronic) Linking ISSN: 11726156 NLM ISO Abbreviation: J Prim Health Care Subsets: MEDLINE |
| أسماء مطبوعة: | Publication: 2016- : Clayton, Victoria, Australia : CSIRO Publishing Original Publication: Wellington, N.Z.: Royal New Zealand College of General Practitioners, 2009- |
| مواضيع طبية MeSH: | Communication* , Translating*, Ethnicity/*statistics & numerical data , General Practice/*statistics & numerical data, Adolescent ; Adult ; Aged ; Cross-Sectional Studies ; Female ; Humans ; Male ; Middle Aged ; New Zealand ; Poverty/statistics & numerical data ; Young Adult |
| مستخلص: | Introduction: Effective communication is fundamental to successful health care service delivery, and has a positive impact on access, quality of care, health outcomes, and patient satisfaction. Although there are a growing number of New Zealanders who do not speak English proficiently, underutilisation of trained interpreter services appears to be common in primary health care settings. Aims: To describe the pattern of interpreter service need and utilisation by general practice services, and to identify key barriers and enabling factors to the use of trained interpreters. Methods: A mixed methods study was employed. Census and Partnership Health Canterbury Te Kei o Te Waka (PHC) databases were combined, and quantitative analysis used to derive interpreter service need and utilisation patterns. Transcripts of focus groups and interviews from general practitioners, practice nurses and practice administration staff within the PHC were analysed, using qualitative methods to identify barriers and enablers to interpreter service use. Results: For the years 2008-2010, approximately 10 742 consultations per year involved a non-Englishspeaking patient, yet in only approximately 74.8 (0.7%) consultations per year were interpreter services utilised. Analysis of focus groups and interviews identified four global themes that represented barriers for interpreter service utilisation; namely, practicalities, expectations, knowledge of service, and systems. Discussion: The current use of interpreter services in PHC general practice appears to be significantly less than the need. In order to maximise health outcomes and reduce risk, strategies must be initiated to counter the barriers currently inhibiting interpreter service use, including adopting best practice policies. |
| تواريخ الأحداث: | Date Created: 20130611 Date Completed: 20140225 Latest Revision: 20211203 |
| رمز التحديث: | 20240628 |
| PMID: | 23748394 |
| قاعدة البيانات: | MEDLINE |
Full Text Finder | تدمد: | 1172-6156 |
|---|