دورية أكاديمية
أعرض في EDS

Satisfaction and Mental Health Outcomes Associated with a Large Regional Helpline.

التفاصيل البيبلوغرافية
العنوان: Satisfaction and Mental Health Outcomes Associated with a Large Regional Helpline.
المؤلفون: McClellan SR; Division of Health and Environment, Abt Associates, 10 Fawcett St., Cambridge, MA, 02138, USA. Sean_McClellan@abtassoc.com., Hunt M; Division of Health and Environment, Abt Associates, 10 Fawcett St., Cambridge, MA, 02138, USA., Olsho LEW; Division of Health and Environment, Abt Associates, 10 Fawcett St., Cambridge, MA, 02138, USA., Dasgupta A; NYC Health + Hospitals, 125 Worth St., New York, NY, 10013, USA., Chowdhury M; NYC Health + Hospitals, 125 Worth St., New York, NY, 10013, USA., Sparks AC; Division of Health and Environment, Abt Associates, 10 Fawcett St., Cambridge, MA, 02138, USA.
المصدر: Community mental health journal [Community Ment Health J] 2022 Aug; Vol. 58 (6), pp. 1214-1224. Date of Electronic Publication: 2022 Jan 11.
نوع المنشور: Journal Article; Research Support, Non-U.S. Gov't
اللغة: English
بيانات الدورية: Publisher: Kluwer Academic/Plenum Publishers Country of Publication: United States NLM ID: 0005735 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1573-2789 (Electronic) Linking ISSN: 00103853 NLM ISO Abbreviation: Community Ment Health J Subsets: MEDLINE
أسماء مطبوعة: Publication: 1999- : New York, NY : Kluwer Academic/Plenum Publishers
Original Publication: Lexington, Mass.
مواضيع طبية MeSH: Hotlines* , Personal Satisfaction*, Humans ; New York City ; Outcome Assessment, Health Care ; Surveys and Questionnaires
مستخلص: We surveyed users of a behavioral health helpline serving New York City and surroundings, to assess their helpline experiences, changes in psychological distress after contacting the helpline, and factors associated with differences in these measures. We surveyed users twice: roughly 2 weeks following their helpline contact, from 4/2019 to 9/2019 (N = 1097 respondents) and again 6 months following contact, from 10/2019 to 3/2020 (N = 732 respondents). Eighty-nine percent of respondents reported that contacting the helpline helped them deal a little or a lot more effectively with their problems. Rates of psychological distress decreased from 41.3% 2 weeks following helpline contact to 29.0% 6 months after (P < 0.05). Improvements in psychological distress were found across a range of demographic characteristics and were greatest for repeat users. Users reported broadly positive experiences with the helpline and improved psychological distress 6 months later. Behavioral health helplines can offer beneficial services to diverse populations, complementing the formal behavioral healthcare system.
(© 2022. The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature.)
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فهرسة مساهمة: Keywords: Behavioral health; Care experience; Helpline; Psychological distress; Survey research
تواريخ الأحداث: Date Created: 20220111 Date Completed: 20220628 Latest Revision: 20220810
رمز التحديث: 20221213
مُعرف محوري في PubMed: PMC8749345
DOI: 10.1007/s10597-021-00931-5
PMID: 35015179
قاعدة البيانات: MEDLINE
الوصف
تدمد:1573-2789
DOI:10.1007/s10597-021-00931-5