دورية أكاديمية
أعرض في EDS

User-reported quality of care: findings from the first round of the People's Voice Survey in 14 countries.

التفاصيل البيبلوغرافية
العنوان: User-reported quality of care: findings from the first round of the People's Voice Survey in 14 countries.
المؤلفون: Lewis TP; Department of Global Health and Population, Harvard T H Chan School of Public Health, Boston, MA, USA. Electronic address: tlewis@hsph.harvard.edu., Kassa M; Minister's Office, Ministry of Health, Addis Ababa, Ethiopia., Kapoor NR; Department of Global Health and Population, Harvard T H Chan School of Public Health, Boston, MA, USA., Arsenault C; Department of Global Health and Population, Harvard T H Chan School of Public Health, Boston, MA, USA., Bazua-Lobato R; Department of Global Health and Population, Harvard T H Chan School of Public Health, Boston, MA, USA., Dayalu R; Department of Global Health and Population, Harvard T H Chan School of Public Health, Boston, MA, USA., Fink G; Department of Epidemiology and Public Health, Swiss Tropical and Public Health Institute, Allschwil, Switzerland; University of Basel, Basel, Switzerland., Getachew T; Health System & Reproductive Health Research Directorate, Ethiopian Public Health Institute, Addis Ababa, Ethiopia., Jarhyan P; Public Health Foundation of India, Gurugram, India., Lee HY; Graduate School of Public Health and Healthcare Management, The Catholic University of Korea, Seoul, South Korea., Mazzoni A; Institute for Clinical Effectiveness and Health Policy, Buenos Aires, Argentina., Medina-Ranilla J; School of Public Health, Cayetano Heredia University, Lima, Peru., Naidoo I; Centre for Community Based Research, Public Health, Societies & Belonging, Human Sciences Research Council, Durban, South Africa., Tadele A; Health System & Reproductive Health Research Directorate, Ethiopian Public Health Institute, Addis Ababa, Ethiopia., Kruk ME; Department of Global Health and Population, Harvard T H Chan School of Public Health, Boston, MA, USA.
المصدر: The Lancet. Global health [Lancet Glob Health] 2024 Jan; Vol. 12 (1), pp. e112-e122. Date of Electronic Publication: 2023 Dec 11.
نوع المنشور: Journal Article; Review
اللغة: English
بيانات الدورية: Publisher: Elsevier Ltd Country of Publication: England NLM ID: 101613665 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 2214-109X (Electronic) Linking ISSN: 2214109X NLM ISO Abbreviation: Lancet Glob Health Subsets: In Process; MEDLINE
أسماء مطبوعة: Original Publication: [England] : Elsevier Ltd. 2013-
مستخلص: High-quality care is essential for improving health outcomes, although many health systems struggle to maintain good quality. We use data from the People's Voice Survey-a nationally representative survey conducted in 14 high-income, middle-income, and low-income countries-to describe user-reported quality of most recent health care in the past 12 months. We described ratings for 14 measures of care competence, system competence, and user experience and assessed the relationship between visit quality factors and user recommendation of the facility. We disaggregated the data by high-need and underserved groups. The proportion of respondents rating their most recent visit as high quality ranged from 25% in Laos to 74% in the USA. The mean facility recommendation score was 7·7 out of 10. Individuals with high needs or who are underserved reported lower-quality services on average across countries. Countries with high health expenditure per capita tended to have better care ratings than countries with low health expenditure. Visit quality factors explained a high proportion of variation in facility recommendations relative to facility or demographic factors. These results show that user-reported quality is low but increases with high national health expenditure. Elevating care quality will require monitoring and improvements on multiple dimensions of care quality, especially in public systems.
Competing Interests: Declaration of interests We declare no competing interests.
(Copyright © 2024 The Author(s). Published by Elsevier Ltd. This is an Open Access article under the CC BY 4.0 license. Published by Elsevier Ltd.. All rights reserved.)
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تواريخ الأحداث: Date Created: 20231214 Latest Revision: 20231216
رمز التحديث: 20231216
مُعرف محوري في PubMed: PMC10716624
DOI: 10.1016/S2214-109X(23)00495-3
PMID: 38096883
قاعدة البيانات: MEDLINE
الوصف
تدمد:2214-109X
DOI:10.1016/S2214-109X(23)00495-3