دورية أكاديمية
Interaction between telenurses and callers - A deductive analysis of content and timing in telephone nursing calls.
| العنوان: | Interaction between telenurses and callers - A deductive analysis of content and timing in telephone nursing calls. |
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| المؤلفون: | Mattisson M; Department of Health, Medicine and Caring Sciences (HMV), Linköping University, Linköping, Sweden. Electronic address: marie.mattisson@liu.se., Börjeson S; Department of Health, Medicine and Caring Sciences (HMV), Linköping University, Linköping, Sweden., Årestedt K; Department of Research, Region Kalmar County, Kalmar, Sweden; Faculty of Health and Life Sciences, Linnaeus University, Kalmar, Sweden, Region Kalmar County, Kalmar, Sweden., Lindberg M; Department of Health, Medicine and Caring Sciences (HMV), Linköping University, Linköping, Sweden. |
| المصدر: | Patient education and counseling [Patient Educ Couns] 2024 Jun; Vol. 123, pp. 108178. Date of Electronic Publication: 2024 Feb 12. |
| نوع المنشور: | Journal Article |
| اللغة: | English |
| بيانات الدورية: | Publisher: Elsevier Country of Publication: Ireland NLM ID: 8406280 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1873-5134 (Electronic) Linking ISSN: 07383991 NLM ISO Abbreviation: Patient Educ Couns |
| أسماء مطبوعة: | Publication: Limerick : Elsevier Original Publication: Princeton, N.J. : Excerpta Medica, c1983- |
| مواضيع طبية MeSH: | Telenursing*, Humans ; Telephone ; Communication ; Professional Competence |
| مستخلص: | Objectives: To explore the content and timing of verbal interaction between telephone nurses and callers, and to suggest areas for improvement. Methods: Transcribed telephone conversations (n = 30) to a national nurse-led advisory service were analyzed using deductive content analysis. Categorization of data was based on components of interaction in the Interaction Model of Client Heath Behavior (IMCHB): health information, affective support, decisional control, and professional-technical competencies. The content was described both quantitatively, based on word count, and qualitatively, using descriptions and exemplars. Transcripts were also coded according to five phases in the conversation process: opening, listening, analyzing, motivating, and ending. The distribution of interaction components among phases was explored. Results: Interaction primarily focused on health information, particularly during the listening and analyzing phases. Telenurses based their advice on medical facts and guided callers through the conversation process. Callers' emotions and reflections on advice were rarely discussed. Conclusions: Health information dominate conversations. Interaction can be further developed, particularly with respect to acknowledging callers' emotional responses, their reactions to advice, and ensuring clarity in exchange of health information. Practice Implications: Findings offer valuable guidance for future development of interaction in telenursing. Competing Interests: Declaration of Competing Interest The authors declare no competing interests. No financial/personal interest or belief have affected objectivity. (Copyright © 2024 The Authors. Published by Elsevier B.V. All rights reserved.) |
| فهرسة مساهمة: | Keywords: Communication; Deductive approach; Interaction; Interaction Model of Client Health Behavior; Observational study; Telehealth; Telenursing |
| تواريخ الأحداث: | Date Created: 20240222 Date Completed: 20240408 Latest Revision: 20240408 |
| رمز التحديث: | 20240408 |
| DOI: | 10.1016/j.pec.2024.108178 |
| PMID: | 38387390 |
| قاعدة البيانات: | MEDLINE |
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Full Text Finder | تدمد: | 1873-5134 |
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| DOI: | 10.1016/j.pec.2024.108178 |