التفاصيل البيبلوغرافية
| العنوان: |
KOMUNIKACIJA I NJENI MODALITETI U UPRAVI. (Croatian) |
| Alternate Title: |
COMMUNICATION AND ITS MODALITIES IN THE PUBLIC ADMINISTRATION. (English) |
| المؤلفون: |
Selma, Stojanović, Luka, Alebić, Emir, Mehmedović |
| المصدر: |
Administration / Uprava; 2020, Issue 2, p49-76, 28p |
| Abstract (English): |
Communication is the impeller of civilizational and social processes. It is immanent to human society and represents an important factor of every organization, which includes administration. Effective communication is a prerequisite for organizational effectiveness. The system of communication, without which the administration would not be able to perform its tasks, implies a methodically and planned network of information movement, which connects individuals, jobs, organizational units, but also various administrative bodies. Between several types and forms of communication in the administration, special attention is given to the formal external communication. This is understandable because the image of every organization largely depends on the efficiency of its external communication. This paper discusses the communication of the administration with the parties in the administrative procedure. Communication in the administrative procedure is a formal, pre-planned, official process of information transfer in oral and written form between administrative bodies and parties, which is harmonized with the needs of administrative procedure. In the administrative procedure, communication is realized through: submissions, summons, minutes, access to files and information about the course of the procedure, and service of documents. The existing modalities of communication between the administration and the citizens are quite formal, limited and largely inappropriate for this moment of time. There is an indisputable need to improve and facilitate communication between the administration and citizens. [ABSTRACT FROM AUTHOR] |
| Abstract (Croatian): |
Komunikacija je pokretač civilizacijskih i društvenih procesa. Ona je imanentna ljudskom društvu i predstavlja važan faktor u funkcionisanju svake organizacije, pa tako i uprave. Bez efikasne komunikacije nije moguće ostvariti organizacionu djelotvornost. Sistem komunikacije, bez kojeg uprava ne bi mogla obavljati svoje poslove, podrazumijeva metodički i planski oblikovanu mrežu kretanja informacija. Ta mreža komunikacija povezuje pojedince, radna mjesta, organizacione jedinice, unutar organizacije, ali i njeno okruženje. Između više vrsta i oblika komunikacije u upravi se posebna pažnja posvećuje formalnoj, eksternoj komunikaciji. To je razumljivo jer imidž svake poslovne organizacije, u koje nesporno možemo uvrstiti i upravu, u najvećoj mjeri zavisi od efikasnosti i kvaliteta njene eksterne komunikacije. U radu je razmatrana komunikacija uprave sa strankama u upravnom postupku. Komunikacija u upravnom postupku predstavlja formalan, unaprijed planiran, oficijelan proces prijenosa informacija u govornom i pisanom obliku između organa uprave i stranaka, koji je usklađen sa potrebama upravnog postupka. U upravnom postupku komunikacija se ostvaruje putem: podnošenja podnesaka od strane stranke, pozivanja stranaka i drugih lica, sačinjavanja zapisnika, razgledanja spisa i obavještavanja stranaka o toku postupka, te dostavljanja pismena stranci. Postojeći modaliteti komunikacije između uprave i građana su pretežno formalni, limitirani i, u značajnoj mjeri, nisu odgovarajući datom društvenom trenutku. stoga je nesporna potreba za unaprijeđenjem i olakšanjem komunikacije između uprave i građana. [ABSTRACT FROM AUTHOR] |
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| قاعدة البيانات: |
Complementary Index |
