Examining Internet Data Centres in Malaysia
| العنوان: | Examining Internet Data Centres in Malaysia |
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| المؤلفون: | Loh Hp, Ainin Sulaiman, Tan Sh |
| المصدر: | Journal of Internet Commerce. 3:47-61 |
| بيانات النشر: | Informa UK Limited, 2004. |
| سنة النشر: | 2004 |
| مصطلحات موضوعية: | Knowledge management, business.product_category, business.industry, E-commerce, Network monitoring, Call centre, Human-Computer Interaction, Type of service, Customer base, Management of Technology and Innovation, Complaint, Internet access, ComputingMilieux_COMPUTERSANDSOCIETY, The Internet, Marketing, business |
| الوصف: | This paper provides an overview of Malaysian Internet Data Centres (iDCs). It identifies the different types of services offered, describes the iDCs' system and network infrastructure as well as its management and operations. The focus of the study is on commercial iDCs with customer base of at least three organizations. Personal interview techniques were used to collect information. Fifteen iDCs were identified and approached but only nine responded to the survey. Nevertheless, the study provided a general view of the iDCs. The study found that most of the iDCs studied subscribe to one Telco but multiple ISPs, and have Internet connection of at least 10Mbps. Many of these iDCs are equipped with an in-house security team and claim to be able to respond within an hour in the event of a disaster. The iDCs provide adequate security measures such as firewalls and passwords and practice certain storage solution as well as capacity planning to ensure scalahility. However, many of these iDCs implement storage area network. In addition, the iDCs have Network Operation Centre and Call Centre, and are equipped with network monitoring and management tools. They claim that they are able to respond to any complaints within 30 minutes of receiving the complaint. The findings showed that more than half of the iDCs studied were found to be similar to typical, established foreign iDCs so far as infrastructure owned and services offered are concerned. In addition, the findings have illustrated that the establishment of the iDCs would increase the participation of local firms (especially the small medium enterprises) in E-Commerce activities as envisioned in the nation's economic plans. |
| تدمد: | 1533-287X 1533-2861 |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_________::4e68a6abe4a32525f3d4fe703855f58e https://doi.org/10.1300/j179v03n01_04 |
| رقم الأكسشن: | edsair.doi...........4e68a6abe4a32525f3d4fe703855f58e |
| قاعدة البيانات: | OpenAIRE |
PDF full text from Publisher | تدمد: | 1533287X 15332861 |
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