Emotional labor: ontwikkeling en validering van de Dutch Questionnaire on Emotional Labor(D-QEL)
| العنوان: | Emotional labor: ontwikkeling en validering van de Dutch Questionnaire on Emotional Labor(D-QEL) |
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| المؤلفون: | André Brouwers, Annemarie van Droffelaar, Mariette Briët, Gérard Näring |
| المصدر: | gedrag en gezondheid. 33:221-229 |
| بيانات النشر: | Springer Science and Business Media LLC, 2005. |
| سنة النشر: | 2005 |
| مصطلحات موضوعية: | Emotional labor, Medicine public health, Internal consistency, Criterion validity, Cognitive dissonance, Psychology, Social psychology, Confirmatory factor analysis, Developmental psychology |
| الوصف: | In this study emotional labor is defined as intentional, internal processes which create or maintain a state of dissonance. This paper describes the development and the subsequent validation of the Dutch Questionnaire on Emotional Labor (D-QEL) as tested on samples of 365 teachers in mathematics and 334 nurses in the Netherlands. The D-QEL is a 13 item self-report questionnaire that measures four facets of emotional display in the workplace, including surface acting, deep acting, surface acting hiding and emotional consonance. Estimates of the internal consistency ranged from .61 to .85. Confirmatory factor analysis provided support for the existence of four separate subscales. Evidence was also provided for convergent, discriminant and criterion validity. |
| تدمد: | 1876-8733 0921-5360 |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_________::9a5e70ae5f908b8587ac247491b45e59 https://doi.org/10.1007/bf03071091 |
| حقوق: | CLOSED |
| رقم الأكسشن: | edsair.doi...........9a5e70ae5f908b8587ac247491b45e59 |
| قاعدة البيانات: | OpenAIRE |
| تدمد: | 18768733 09215360 |
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