Health consumer expectations and perception of quality care services at primary health care level in Nigeria
| العنوان: | Health consumer expectations and perception of quality care services at primary health care level in Nigeria |
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| المؤلفون: | AO Saka, Tanimola Akande, Hassan Oloyede, M.J. Saka |
| المصدر: | Annals of African Medical Research. 3 |
| بيانات النشر: | PAGEPress Publications, 2021. |
| سنة النشر: | 2021 |
| مصطلحات موضوعية: | Service (business), medicine.medical_specialty, Quality management, genetic structures, 030504 nursing, business.industry, media_common.quotation_subject, General Engineering, Primary health care, Quality care, 03 medical and health sciences, Health personnel, 0302 clinical medicine, Family medicine, Perception, Health care, medicine, General Earth and Planetary Sciences, Quality (business), 030212 general & internal medicine, 0305 other medical science, Psychology, business, General Environmental Science, media_common |
| الوصف: | The success of universal coverage of health at primary health care level depends on patient’s perceptions or judgment on quality products and service rendered by the health personnel in the hospitals. Quality of health care services can be determined by gap between perception of what is offered in term of services and expectation from the health consumers. The study examined the expectations of health consumers and perception used in judging the quality of health care services at the primary health care level. A cross-sectional study was carried out among randomly selected health consumers that had received health care services in the hospitals designated as primary health care facilities in Kwara State Nigeria. Overall health consumers’ means score expectations was 6.57 while perception was 5.80. Though was high in favour of females with no statistical significant difference. However, correlation test revealed significant association in socio-demographic variables such as age, occupation and educational status. Conversely, relationship was inverse in terms of increase in education attainment with lower perception value (p |
| تدمد: | 2611-6642 2612-5498 |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_________::af9baf5d4e573c3f810c67be4587f0fe https://doi.org/10.4081/aamr.2020.55 |
| حقوق: | OPEN |
| رقم الأكسشن: | edsair.doi...........af9baf5d4e573c3f810c67be4587f0fe |
| قاعدة البيانات: | OpenAIRE |
| تدمد: | 26116642 26125498 |
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