Business Process Re-Engineering and Balanced Scorecard in Swedish Public Sector Organizations: Solutions for Problems or Problems for Solutions?
| العنوان: | Business Process Re-Engineering and Balanced Scorecard in Swedish Public Sector Organizations: Solutions for Problems or Problems for Solutions? |
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| المؤلفون: | Ylva Fältholm, Kent Nilsson |
| المصدر: | International Journal of Public Administration. 33:302-310 |
| بيانات النشر: | Informa UK Limited, 2010. |
| سنة النشر: | 2010 |
| مصطلحات موضوعية: | Balanced scorecard, Process management, Public Administration, business.industry, Business process, Local government, Public sector, Business, Business process reengineering, Business and International Management, Public administration, Re engineering, Legitimacy |
| الوصف: | This article analyzes and discusses the adoption and implementation of Business Process Re‐Engineering (BPR) at a hospital and Balanced Scorecard (BSC) at a local government. At the hospital, BPR was adopted as a solution to problems, but became de-coupled from operations, and later used for legitimacy reasons. At the local government, without having identified clear problems, BSC was adopted as an attractive solution but became coupled, rather than de-coupled, to operations. Our study shows that de-coupling does not follow the path proposed by neo-institutional theory, and that legitimacy from popular management concepts can be obtained both by coupling and by de-coupling the concepts from operations. |
| تدمد: | 1532-4265 0190-0692 |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_________::c797d6bda378858d7fd15e3209229f6e https://doi.org/10.1080/01900690903500814 |
| رقم الأكسشن: | edsair.doi...........c797d6bda378858d7fd15e3209229f6e |
| قاعدة البيانات: | OpenAIRE |
PDF full text from Publisher | تدمد: | 15324265 01900692 |
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