Plugging in the safety gaps: an exploration of patients’ attitudes towards an integrative approach to gathering safety information via Electronic Health Records (EHRs)
| العنوان: | Plugging in the safety gaps: an exploration of patients’ attitudes towards an integrative approach to gathering safety information via Electronic Health Records (EHRs) |
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| المؤلفون: | Gemma Louch, Binish Khatoon, Abigail Albutt, Katy Shire, Jane O’Hara |
| المصدر: | British Journal of General Practice. 69:bjgp19X702977 |
| بيانات النشر: | Royal College of General Practitioners, 2019. |
| سنة النشر: | 2019 |
| مصطلحات موضوعية: | Service (systems architecture), Patient safety, Medical education, Patient satisfaction, business.industry, Intervention (counseling), Patient experience, Perspective (graphical), Medicine, Health records, Thematic analysis, Family Practice, business |
| الوصف: | BackgroundIt is now widely accepted that patients can meaningfully provide feedback on the safety of their care, and recent efforts have concentrated on novel ways of gathering this feedback. Increasingly, patients are encouraged to access their electronic health record (EHR), with access associated with improved patient satisfaction and enhanced patient safety through identifying medication errors.AimWith a view to developing a novel intervention to gather safety information from patients in primary care, this study aimed to explore patients’ views on the feasibility and acceptability of inputting feedback on care experiences directly into their EHR.MethodA qualitative design and opportunity sampling strategy was used. Fifteen primary care users participated in semi-structured interviews which focused on inputting feedback into EHRs. Thematic analysis was utilised to analyse transcribed interviews.ResultsThe majority of participants were interested in viewing their EHR and felt they would benefit from providing feedback about their care experiences directly into their EHR. Three key themes were identified: monitoring EHR for improvement; security of EHR; and centralising EHR across care settings. Specific barriers and levers were recognised within each theme.ConclusionAllowing patients to have access to their EHR has the potential to improve patient experience and safety from a primary care user perspective. Nevertheless, there are barriers to consider such as, potential to increase staff workload as additional capacity may be required to interpret and act on feedback to produce service improvements. |
| تدمد: | 1478-5242 0960-1643 |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_________::d82137856f97e6e3c53f39dfde1731c8 https://doi.org/10.3399/bjgp19x702977 |
| حقوق: | OPEN |
| رقم الأكسشن: | edsair.doi...........d82137856f97e6e3c53f39dfde1731c8 |
| قاعدة البيانات: | OpenAIRE |
| تدمد: | 14785242 09601643 |
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