How Do You Want Your Chatbot? An Exploratory Wizard-of-Oz Study with Young, Urban Indians
| العنوان: | How Do You Want Your Chatbot? An Exploratory Wizard-of-Oz Study with Young, Urban Indians |
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| المؤلفون: | Manisha Subramony, Sneha Magapu, Indrani Medhi Thies, Nandita Menon, Jacki O'Neill |
| المصدر: | Human-Computer Interaction-INTERACT 2017 ISBN: 9783319677439 INTERACT (1) |
| بيانات النشر: | Springer International Publishing, 2017. |
| سنة النشر: | 2017 |
| مصطلحات موضوعية: | Value (ethics), 05 social sciences, Applied psychology, Wizard of oz, 02 engineering and technology, Personality psychology, computer.software_genre, Chatbot, 0202 electrical engineering, electronic engineering, information engineering, Maya, 020201 artificial intelligence & image processing, 0501 psychology and cognitive sciences, Psychology, Productivity, computer, 050107 human factors |
| الوصف: | As text-messaging chatbots become increasingly “human”, it will be important to understand the personal interactions that users are seeking with a chatbot. What chatbot personalities are most compelling to young, urban users in India? To explore this question, we first conducted exploratory Wizard-of-Oz (WoZ) studies with 14 users that simulated interactions with a hypothetical chatbot. We evaluated three personalities for the chatbot—Maya, a productivity oriented bot with nerd wit; Ada, a fun, flirtatious bot; and Evi, an emotional buddy bot. We followed up with one-on-one interviews with the users discussing their experiences with each of the chatbots, what they liked, and what they did not. Overall our results show that users wanted a chatbot like Maya, who could add value to their life while being a friend, by making useful recommendations. But they also wanted preferred traits of Ada and Evi infused into Maya. |
| ردمك: | 978-3-319-67743-9 |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_________::f05f8285701880b05f76f9df5896e305 https://doi.org/10.1007/978-3-319-67744-6_28 |
| حقوق: | CLOSED |
| رقم الأكسشن: | edsair.doi...........f05f8285701880b05f76f9df5896e305 |
| قاعدة البيانات: | OpenAIRE |
| ردمك: | 9783319677439 |
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