Patient satisfaction with primary care physician performance in a multicultural population
| العنوان: | Patient satisfaction with primary care physician performance in a multicultural population |
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| المؤلفون: | Samuel D. Towne, Shany Derhy, Shira Zelber-Sagi, Samah Hayek, Mathew Lee Smith |
| المصدر: | Israel Journal of Health Policy Research Israel Journal of Health Policy Research, Vol 9, Iss 1, Pp 1-9 (2020) |
| بيانات النشر: | Springer Science and Business Media LLC, 2020. |
| سنة النشر: | 2020 |
| مصطلحات موضوعية: | Adult, Male, medicine.medical_specialty, Population, 030209 endocrinology & metabolism, Health administration, 03 medical and health sciences, 0302 clinical medicine, Patient satisfaction, Physicians, Ethnic differences, Health care, medicine, Humans, Original Research Article, 030212 general & internal medicine, Evaluation, education, Work Performance, Aged, lcsh:R5-920, education.field_of_study, Primary Health Care, business.industry, lcsh:Public aspects of medicine, Health Policy, Public health, Public Health, Environmental and Occupational Health, Health services research, Primary care physician, lcsh:RA1-1270, Odds ratio, Middle Aged, Primary care physicians’ performance, Culturally Competent Care, Arabs, Cross-Sectional Studies, Jews, Family medicine, Female, lcsh:Medicine (General), business |
| الوصف: | Background A key component of the quality of health care is patient satisfaction, particularly in regard to Primary Care Physician (PCP), which represents the first contact with health care services. Patient satisfaction is associated with ethnic, regional and socio-demographic differences, due to differences in service quality, patient-doctor communication, and the patient’s perceptions. The aim of this study was to evaluate patients’ satisfaction related to primary care physicians’ (PCP) performance and to explore potential differences by ethnicity in a multicultural population. Methods A national cross-sectional telephone survey was conducted, among a random sample of the Israeli population aged ≥25 years. Satisfaction level from performance of PCP was assessed using a validated questionnaire (30 items; 6 different domains). Results The final sample included (n = 827 Jews; n = 605 Arabs, mean age 54.7(±14.9). In the adjusted logistic regression models, Arabs reported lower general satisfaction related to PCPs’ performance as compared to Jews (adjusted odds ratio (AOR), 0.63; (95% CI: 0.40–0.98). Arabs reported lower satisfaction related to PCPs’ performance across the following domains: communication skills (AOR, 0.42; 95% CI, 0.22–0.82); interpersonal manners (AOR, 0.37; 95% CI, 0.24–0.58); and time spent with the patients (AOR, 0.60; 95% CI, 0.43–0.85). Conclusions Jews and Arabs were very satisfied with PCPs’ performance. However, there are ethnic differences in the extent of satisfaction level related to the performance of PCP. Satisfaction from PCPs’ performance may be achieved by improving the communication skills of the PCP, encouraging interpersonal interaction between the PCP and the patient, and devoting more time to the patient during the visits. |
| تدمد: | 2045-4015 |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_dedup___::1689a80977aeb67aebfd2d6fec8eee1f https://doi.org/10.1186/s13584-020-00372-7 |
| حقوق: | OPEN |
| رقم الأكسشن: | edsair.doi.dedup.....1689a80977aeb67aebfd2d6fec8eee1f |
| قاعدة البيانات: | OpenAIRE |
Find this article in full text from Springer Verlag. | تدمد: | 20454015 |
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