Practical Changes in Reference Services: A Case Study
| العنوان: | Practical Changes in Reference Services: A Case Study |
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| المؤلفون: | Christi Piper, Samantha Wilairat, E Svoboda |
| المصدر: | Medical Reference Services Quarterly. 40:151-167 |
| بيانات النشر: | Informa UK Limited, 2021. |
| سنة النشر: | 2021 |
| مصطلحات موضوعية: | Service (business), 2019-20 coronavirus outbreak, Colorado, Knowledge management, Libraries, Medical, Coronavirus disease 2019 (COVID-19), Information Dissemination, Computer science, business.industry, Library services, Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), 05 social sciences, Health Informatics, Appointment scheduling, Library and Information Sciences, 03 medical and health sciences, Organizational Case Studies, 0302 clinical medicine, Models, Organizational, Humans, 030212 general & internal medicine, 0509 other social sciences, 050904 information & library sciences, business |
| الوصف: | Between 2018 and 2019, the librarians at the Strauss Health Sciences Library improved the efficiency and reach of their reference service by implementing four small-scale changes. These changes included revising the method of collecting statistics, creating FAQs, utilizing an appointment scheduler, and launching proactive chat. This case study will provide the background and research to support these changes, details on how the changes were implemented using Springshare tools, as well as the results and implications. Finally, the librarians will share their lessons learned along with recommendations for institutions interested in adopting similar changes. |
| تدمد: | 1540-9597 0276-3869 |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_dedup___::792a7c9cf3088f31a4c06bc74417a193 https://doi.org/10.1080/02763869.2021.1912567 |
| رقم الأكسشن: | edsair.doi.dedup.....792a7c9cf3088f31a4c06bc74417a193 |
| قاعدة البيانات: | OpenAIRE |
PDF full text from Publisher | تدمد: | 15409597 02763869 |
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