Patient satisfaction with the emergency department services at an academic teaching hospital
| العنوان: | Patient satisfaction with the emergency department services at an academic teaching hospital |
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| المؤلفون: | Ghassan Abass, Ahmed Al Badr, Humariya Heena, Shahad AlOtaiby, Adnan AlMaghlouth, Ali Asery |
| المصدر: | Journal of Family Medicine and Primary Care, Vol 10, Iss 4, Pp 1718-1725 (2021) Journal of Family Medicine and Primary Care |
| بيانات النشر: | Wolters Kluwer Medknow Publications, 2021. |
| سنة النشر: | 2021 |
| مصطلحات موضوعية: | medicine.medical_specialty, Higher education, patient satisfaction, business.industry, healthcare, 030209 endocrinology & metabolism, Emergency department, Pain management, Teaching hospital, 03 medical and health sciences, Nursing care, emergency department consumer assessment of healthcare providers and systems (ed-cahps), 0302 clinical medicine, Patient satisfaction, Medication information, Family medicine, Health care, Medicine, Original Article, 030212 general & internal medicine, hospital management, business |
| الوصف: | Introduction: Healthcare reform efforts focus on patient-centered care is measured by patient satisfaction. Emergency department (ED) satisfaction ratings are often the lowest. Since ED is the first point of contact for the patient care to receive primary care, we aimed to explore patient satisfaction related to ED healthcare services at our institution. Methods: In this cross-sectional study, ED-CAHPS, a standardized validated nine-item survey questionnaire, was administered via telephonic interviews to Arabic-speaking patients who attended ED at our institution. Patient demographics, ED operation parameters, and healthcare utilization factors were evaluated as patient satisfaction predictors. Results: Out of 713 patients who were contacted 200 patients responded to the survey. In all, 70% of respondents were aged 35-64 years and 55% had secondary or higher education levels. The dimension average for the questions regarding arrival, waiting time, and urgency of treatment was 36%. Regarding satisfaction with pain management was 42%, medication information was 34% and interpreter services were only 40%. The overall dimension average for satisfaction regarding nursing care was 43%, doctor care was 36%. The overall dimension average for satisfaction regarding the discharge process was 56%. The highest scores were observed for whether the patients were asked about follow-up care (61%), whether they understood the symptoms to look for after leaving the ED (58%), and whether they received care within 30 min of arriving at the ED (56%). On the other hand, the worst scores were recorded for whether the patients were made to understand regarding the side effects of new medications (29%), whether nurses spent enough time with them (33%), and whether doctors spent enough time with them (34%). Conclusions: Based on these results, recommendations were made to improve patients' perceptions/experience in receiving the care and the overall rating. This study presents specific recommendations for maximizing patient satisfaction in primary ED settings in Saudi Arabia. |
| اللغة: | English |
| تدمد: | 2249-4863 |
| URL الوصول: | https://explore.openaire.eu/search/publication?articleId=doi_dedup___::7c0fadda2296d6f97900d8a3e2bf8cb3 http://www.jfmpc.com/article.asp?issn=2249-4863;year=2021;volume=10;issue=4;spage=1718;epage=1725;aulast=Abass |
| حقوق: | OPEN |
| رقم الأكسشن: | edsair.doi.dedup.....7c0fadda2296d6f97900d8a3e2bf8cb3 |
| قاعدة البيانات: | OpenAIRE |
| تدمد: | 22494863 |
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