Generating Dialogue Agents via Automated Planning

التفاصيل البيبلوغرافية
العنوان: Generating Dialogue Agents via Automated Planning
المؤلفون: Botea, Adi, Muise, Christian, Agarwal, Shubham, Alkan, Oznur, Bajgar, Ondrej, Daly, Elizabeth, Kishimoto, Akihiro, Lastras, Luis, Marinescu, Radu, Ondrej, Josef, Pedemonte, Pablo, Vodolan, Miroslav
سنة النشر: 2019
المجموعة: Computer Science
مصطلحات موضوعية: Computer Science - Artificial Intelligence
الوصف: Dialogue systems have many applications such as customer support or question answering. Typically they have been limited to shallow single turn interactions. However more advanced applications such as career coaching or planning a trip require a much more complex multi-turn dialogue. Current limitations of conversational systems have made it difficult to support applications that require personalization, customization and context dependent interactions. We tackle this challenging problem by using domain-independent AI planning to automatically create dialogue plans, customized to guide a dialogue towards achieving a given goal. The input includes a library of atomic dialogue actions, an initial state of the dialogue, and a goal. Dialogue plans are plugged into a dialogue system capable to orchestrate their execution. Use cases demonstrate the viability of the approach. Our work on dialogue planning has been integrated into a product, and it is in the process of being deployed into another.
Comment: Accepted at the AAAI-2019 DEEP-DIAL workshop
نوع الوثيقة: Working Paper
URL الوصول: http://arxiv.org/abs/1902.00771
رقم الأكسشن: edsarx.1902.00771
قاعدة البيانات: arXiv