Perceiving University Student's Opinions from Google App Reviews

التفاصيل البيبلوغرافية
العنوان: Perceiving University Student's Opinions from Google App Reviews
المؤلفون: Ranjan, Sakshi, Mishra, Subhankar
المصدر: Concurrency and Computation: Practice and Experience, 34(10), p.e6800 (2022)
سنة النشر: 2023
المجموعة: Computer Science
مصطلحات موضوعية: Computer Science - Computation and Language, Computer Science - Machine Learning
الوصف: Google app market captures the school of thought of users from every corner of the globe via ratings and text reviews, in a multilinguistic arena. The potential information from the reviews cannot be extracted manually, due to its exponential growth. So, Sentiment analysis, by machine learning and deep learning algorithms employing NLP, explicitly uncovers and interprets the emotions. This study performs the sentiment classification of the app reviews and identifies the university student's behavior towards the app market via exploratory analysis. We applied machine learning algorithms using the TP, TF, and TF IDF text representation scheme and evaluated its performance on Bagging, an ensemble learning method. We used word embedding, Glove, on the deep learning paradigms. Our model was trained on Google app reviews and tested on Student's App Reviews(SAR). The various combinations of these algorithms were compared amongst each other using F score and accuracy and inferences were highlighted graphically. SVM, amongst other classifiers, gave fruitful accuracy(93.41%), F score(89%) on bigram and TF IDF scheme. Bagging enhanced the performance of LR and NB with accuracy of 87.88% and 86.69% and F score of 86% and 78% respectively. Overall, LSTM on Glove embedding recorded the highest accuracy(95.2%) and F score(88%).
Comment: Accepted in Concurrency and Computation Practice and Experience
نوع الوثيقة: Working Paper
DOI: 10.1002/cpe.6800
URL الوصول: http://arxiv.org/abs/2312.06705
رقم الأكسشن: edsarx.2312.06705
قاعدة البيانات: arXiv