دورية أكاديمية
Requirements for future digital visitor flow management
| العنوان: | Requirements for future digital visitor flow management |
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| المؤلفون: | Marcel Huettermann, Tatjana Thimm, Frank Hannich, Christine Bild |
| المصدر: | Journal of Tourism Futures, Vol 5, Iss 3, Pp 241-258 (2019) |
| بيانات النشر: | Emerald Publishing, 2019. |
| سنة النشر: | 2019 |
| المجموعة: | LCC:Social Sciences |
| مصطلحات موضوعية: | mobile application, overtourism, visitor flow management, Social Sciences |
| الوصف: | Purpose - The purpose of this paper is to examine visitor management in the German-Swiss border area of the Lake Constance region. Taking a customer perspective, it determines the requirements for an application with the ability to optimize personal mobility. Design/methodology/approach - A quantitative study and a survey of focus groups were conducted to identify movement patterns of different types of visitors and their requirements concerning the development of a visitor management application. Findings - Visitors want an application that provides real-time forecasts of issues such as traffic, parking and queues and, at the same time, enables them to create a personal activity schedule based on this information. Research limitations/implications - Not every subsample reached a sufficient number of cases to yield representative results. Practical implications - The results may lead to an optimization and management separation of mobility flows in the research area and be helpful to municipal planners, destination marketing organizations and visitors. Originality/value - The German border cities of Konstanz, Radolfzell and Singen in the Lake Constance region need improved visitor management, mainly because of a high level of shopping tourism by Swiss visitors to Germany. In the Summer months, Lake Constance is also a popular destination for leisure tourists, which causes overtourism. For the first time, the results of this research presented here offer possible solutions, in particular by showing how a mobile application for visitors could defuse the situation. |
| نوع الوثيقة: | article |
| وصف الملف: | electronic resource |
| اللغة: | English |
| تدمد: | 2055-5911 2055-592X |
| Relation: | https://doaj.org/toc/2055-5911; https://doaj.org/toc/2055-592X |
| DOI: | 10.1108/JTF-03-2019-0023/full/pdf?title=requirements-for-future-digital-visitor-flow-management |
| DOI: | 10.1108/JTF-03-2019-0023 |
| URL الوصول: | https://doaj.org/article/02e80f925b0047398210cf445aa43661 |
| رقم الأكسشن: | edsdoj.02e80f925b0047398210cf445aa43661 |
| قاعدة البيانات: | Directory of Open Access Journals |
Full Text Finder | تدمد: | 20555911 2055592X |
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| DOI: | 10.1108/JTF-03-2019-0023/full/pdf?title=requirements-for-future-digital-visitor-flow-management |