دورية أكاديمية
Resolusi Konflik Konsumen di Kota Padang
العنوان: | Resolusi Konflik Konsumen di Kota Padang |
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المؤلفون: | Ovy Riana Irawan, Zuldesni Zuldesni, Elfitra Elfitra |
المصدر: | Jurnal Sosiologi Andalas, Vol 7, Iss 2 (2021) |
بيانات النشر: | Laboratory sociology , Departement of Sociology, Faculty of Social and Political Sciences, Universitas Andalas, 2021. |
سنة النشر: | 2021 |
المجموعة: | LCC:Sociology (General) |
مصطلحات موضوعية: | Consument Conflict, Third Party Intervention, Conlict Resolution, BPSK, Sociology (General), HM401-1281 |
الوصف: | Consumer conflict is the reality of capitalistic society. To resolve this, the Indonesian government established the Consumer Dispute Settlement Agency (BPSK). The article answers the question of how BPSK involve in resolving a consumer conflict in Padang Cuty. Using qualitative approach, the results show that in resolving conflicts, the involvement of BPSK is based on the degree of desire of the parties. BPSK uses three mechanism: Reconcilisation, mediation, and arbitrase. Among the three methods, there are different degrees of intervention of BPSK in accordance with the agreement and wishes of both parties to the dispute. For conciliation and mediation, this stage is more characteristic of BPSK, namely conducting discussions first to relieve and take a good path for both parties without a complicated and binding trial. If both parties fail to make peace, then arbitration is the last resort to resolve the issue. |
نوع الوثيقة: | article |
وصف الملف: | electronic resource |
اللغة: | English Indonesian |
تدمد: | 2088-1134 2443-3810 |
Relation: | http://jsa.fisip.unand.ac.id/index.php/jsa/article/view/87; https://doaj.org/toc/2088-1134; https://doaj.org/toc/2443-3810 |
DOI: | 10.25077/jsa.7.2.127-141.2021 |
URL الوصول: | https://doaj.org/article/e290029c09624efbab294a2332e8282e |
رقم الأكسشن: | edsdoj.290029c09624efbab294a2332e8282e |
قاعدة البيانات: | Directory of Open Access Journals |
تدمد: | 20881134 24433810 |
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DOI: | 10.25077/jsa.7.2.127-141.2021 |