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Resolusi Konflik Konsumen di Kota Padang

التفاصيل البيبلوغرافية
العنوان: Resolusi Konflik Konsumen di Kota Padang
المؤلفون: Ovy Riana Irawan, Zuldesni Zuldesni, Elfitra Elfitra
المصدر: Jurnal Sosiologi Andalas, Vol 7, Iss 2 (2021)
بيانات النشر: Laboratory sociology , Departement of Sociology, Faculty of Social and Political Sciences, Universitas Andalas, 2021.
سنة النشر: 2021
المجموعة: LCC:Sociology (General)
مصطلحات موضوعية: Consument Conflict, Third Party Intervention, Conlict Resolution, BPSK, Sociology (General), HM401-1281
الوصف: Consumer conflict is the reality of capitalistic society. To resolve this, the Indonesian government established the Consumer Dispute Settlement Agency (BPSK). The article answers the question of how BPSK involve in resolving a consumer conflict in Padang Cuty. Using qualitative approach, the results show that in resolving conflicts, the involvement of BPSK is based on the degree of desire of the parties. BPSK uses three mechanism: Reconcilisation, mediation, and arbitrase. Among the three methods, there are different degrees of intervention of BPSK in accordance with the agreement and wishes of both parties to the dispute. For conciliation and mediation, this stage is more characteristic of BPSK, namely conducting discussions first to relieve and take a good path for both parties without a complicated and binding trial. If both parties fail to make peace, then arbitration is the last resort to resolve the issue.
نوع الوثيقة: article
وصف الملف: electronic resource
اللغة: English
Indonesian
تدمد: 2088-1134
2443-3810
Relation: http://jsa.fisip.unand.ac.id/index.php/jsa/article/view/87; https://doaj.org/toc/2088-1134; https://doaj.org/toc/2443-3810
DOI: 10.25077/jsa.7.2.127-141.2021
URL الوصول: https://doaj.org/article/e290029c09624efbab294a2332e8282e
رقم الأكسشن: edsdoj.290029c09624efbab294a2332e8282e
قاعدة البيانات: Directory of Open Access Journals
الوصف
تدمد:20881134
24433810
DOI:10.25077/jsa.7.2.127-141.2021