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A proposed scenario to characterize costumers’ perceptions on social responsibility

التفاصيل البيبلوغرافية
العنوان: A proposed scenario to characterize costumers’ perceptions on social responsibility
المؤلفون: Bere Semeredi Iudit, Borca Cristina, Draghici Anca, Robescu Diana, Fatol Dana
المصدر: MATEC Web of Conferences, Vol 342, p 03018 (2021)
بيانات النشر: EDP Sciences, 2021.
سنة النشر: 2021
المجموعة: LCC:Engineering (General). Civil engineering (General)
مصطلحات موضوعية: Engineering (General). Civil engineering (General), TA1-2040
الوصف: Water and sewer companies face the challenge of improving customers’ satisfaction, simultaneously with their awareness on environmental issues. Results provided by surveys are essential for environment management and to monitor customer perception on services quality of water companies. However, their activity is strongly linked with social responsibility because they provide vital services to communities. This study proposes an innovative approach based on a longitudinal study that makes possible to compare the customers’ perception on the provided services that have been linked with social responsibility dimensions, in the case of a water company Aquatim, Timisoara, Romania. The proposed research scenario is useful for improving the communication strategy when developing social responsibility activities and actions that prompt services quality improvements.
نوع الوثيقة: article
وصف الملف: electronic resource
اللغة: English
French
تدمد: 2261-236X
Relation: https://www.matec-conferences.org/articles/matecconf/pdf/2021/11/matecconf_simpro21_03018.pdf; https://doaj.org/toc/2261-236X
DOI: 10.1051/matecconf/202134203018
URL الوصول: https://doaj.org/article/7caef6bb499842b883d56c8522ed4c2f
رقم الأكسشن: edsdoj.7caef6bb499842b883d56c8522ed4c2f
قاعدة البيانات: Directory of Open Access Journals
الوصف
تدمد:2261236X
DOI:10.1051/matecconf/202134203018