دورية أكاديمية
Evaluating the Impact of Assignment Group and Category Classification Prediction of Incoming Service Requests on the Perceived Service Quality: A Quasiexperimental Study in the Enterprise Software Industry
العنوان: | Evaluating the Impact of Assignment Group and Category Classification Prediction of Incoming Service Requests on the Perceived Service Quality: A Quasiexperimental Study in the Enterprise Software Industry |
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المؤلفون: | van Gassel, J., Janssen, M. |
المصدر: | IEEE Transactions on Engineering Management IEEE Trans. Eng. Manage. Engineering Management, IEEE Transactions on. 71:10740-10750 2024 |
قاعدة البيانات: | IEEE Xplore Digital Library |
تدمد: | 00189391 15580040 |
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DOI: | 10.1109/TEM.2024.3401545 |