دورية أكاديمية
Evaluating the Impact of Assignment Group and Category Classification Prediction of Incoming Service Requests on the Perceived Service Quality: A Quasiexperimental Study in the Enterprise Software Industry
| العنوان: | Evaluating the Impact of Assignment Group and Category Classification Prediction of Incoming Service Requests on the Perceived Service Quality: A Quasiexperimental Study in the Enterprise Software Industry |
|---|---|
| المؤلفون: | van Gassel, J., Janssen, M. |
| المصدر: | IEEE Transactions on Engineering Management IEEE Trans. Eng. Manage. Engineering Management, IEEE Transactions on. 71:10740-10750 2024 |
| قاعدة البيانات: | IEEE Xplore Digital Library |
Full Text Finder | تدمد: | 00189391 15580040 |
|---|---|
| DOI: | 10.1109/TEM.2024.3401545 |